Hilton Tulum Riviera Maya All-Inclusive Resort

We had an incredible experience at the Hilton Resort in Tulum! This resort has staff that go above and beyond to ensure you have the best experience! It is a huge resort and there is something for everyone whether you come as a family or adult-only. I’d like to give a huge thanks to the Kids Club! My son loved spending time there and doing so many fun activites!! Thank you Angel, Roshy, Cristal, Montse, Mich, Joss, Iveth, Yardia, Karla and Helena! You all work so hard to entertain the children and make sure they feel at home and safe. Thank you everyone at the Hilton Tulum! We had the best time!

There were redeeming qualities, but for the price we paid for a Hilton, it shouldn't need to be redeemed. We were a group of 13 for a family reuinion with 2 toddlers. We arranged almost everything with kids in mind, including and especially the kids pool area. We were very disappointed with the water temperature. We were told only the kids pool and the kids spash area were the only heated pools in the entire property. The pool was inadequately heated, and the splash area didn't feel like it was heated at all. So we spent maybe 10 minutes total at the spash area, which was pretty disappointing. The kids pool was OK, but still too cold. We ended up hunting for the handful of hot tubs on the property only to find that only 2 of them were functional and were also not heated very well. Speaking of hot water, we had 2 rooms on multiple nights that didn't have hot water at all. Besides accommodating the kids, food was our number one priority in choosing this property. The breakfast and lunch buffets were pretty typical and average. Quality and service for breakfast is better at the main building, but the view and atmosphere is better at Vela Sur with the outdoor seating. The best part of breakfast was the chilaquiles station. For lunch, I wish we had discovered the Sea Salt restaurant earlier. It's not a buffet, so it was a little better quality. The buffet lunches were not good. It ranged from just OK to raw burget patties. Pool-side food was way too slow. Getting a server can take up to 30 minutes alone, and then you're looking at 45 minutes to get your order brought to you. They say it's because all the food is made-to-order. Still too long to wait. We ordered room service one afternoon. Same slow service. And they don't even serve a full drink menu for room service; only beer. Why? Drinks were below average. All the mixed drinks like daiquiris and pina coladas tasted like diet sodas. The dinner restaurants were the only place where you can get decent quality food. The standout was La Luce for italian. The pizzas and pastas were very good. Sorbets were bad, though. Auma steakhouse was good. Maxal and Noriku hibachi were average. Rooms were very nice and modern. Beds were comfortable. Shower was big and nice when there was hot water. The air conditioning was loud. Balcony is nice to have to look out at the ocean. But you have to decide if paying ~50% more for the view is worth it. We also paid a little more to be in a family room, which means you're in the furthest building from the main building but also the closest to the kids pool, splash area, playground, and kids club. Over the course of 6 nights, I wouldn't have minded saving a couple hundred bucks and not stay in a family room. The property in general was clean. One big disappointment was the public bathrooms. They seemed clean on the surface, but something about them felt very dirty. And they stank of the cheapest bathroom cleaner stuff that I'm kind of sensitive to. Resorts of this caliber should have extremely pleasant bathrooms. We avoided all the public bathrooms. There are vans that take guests back and forth from the main building all the way across the property which is laid out in one long line. We didn't mind the 12 minute paved walk through the open-air halls. For an extra 5 minutes, you can walk along the beach. It's not advertised and I never saw anybody walking it. But you should do it at least once.

Great resort, friendly and helpful staff. Food was good, drinks were plentiful. Would recommend for a chill family trip.

Hilton Tulum Kids Club were amazing! My kids love the staff at Kids Club and will definitely recommend the staffs here!🌴⛅ Thank you staff at kids club: Angel, Roshy, Cristal, Montse, Mich, Joss, Iveth, Yadira, Karla and Helena

Marco was the best server! He took his time and catered to our family needs.