Hilton Tulum Riviera Maya All-Inclusive Resort

Honestly sub par compared to other all inclusives in the Riviera Maya region. The food was awful here! Just really sub par. The only restaurant we somewhat liked were the teppanyaki one and the Mexican one. The workers were great though, and honestly the best part of the resort. It smelled like rotten eggs everywhere, and some of the pools were unusable due to the smell. I’ve been to the Cancun Hilton, and it’s MUCH better. Better food, better options, and shared a spa with the Waldorf Astoria. Don’t waste your time and money at the Tulum resort - it still has so much work to do on itself.

Our trip to the Hilton Tulum was spectacular!! To say my kids had a blast is an understatement. The staff were friendly, attentive & kind. My kids would say the kids club was the best part, they begged to go every day. The resort has their regular buffets and then 5 restaurants you can dine at, all were phenomenal but our favorite was the Auma Steakhouse. Could not recommend enough!

Beautiful resort with excellent service! My husband and I stayed for a long weekend. Upgraded on the app to the King Suite Oceanview and loved the spacious room. We had 3219 and having the closed off living area allowed him to get up early and enjoy coffee on the balcony while I slept in. Huge bathroom a rain shower and soaking tub. It was a quiet spot and each building has its own eternity pool which was nice when you want to chill. There was quite a bit of seaweed, but it didn’t stop us enjoying the beauty of the ocean or resort. There is a small area you can swim in the ocean that was protected from seaweed. Mostly we hung out by the main pools. Service was quick and efficient and we enjoyed the variety of cocktails. We even participated in the pool aerobics at noon and had fun laughing and dancing. The food was very good for an all inclusive. The buffets were plentiful with made to order omelets and Mexican coffee. (Try it-cinnamon and other spices make it a little sweet). Plenty of mimosas and Bloody Mary’s to keep with the vacation vibe. Sea Salt for lunch was worth the short walk and Daniela provided great service. We were only able to secure late reservations for dinner (9pm) but it was worth the wait. Most American will like the steakhouse or Japanese restaurant. My tenderloin filet was tender and well seasoned. We personally liked Maxal Chop House the best because it was different from what we get at home. Bone marrow appetizer was perfectly seasoned and the queso flamiado had the right amount of gooey. Tip-get the mole on the side of the flank steak. My husband liked it, but it was a little strong for me. I had the catch of the day MahiMahi fish and it was perfectly seasoned and cooked. Finished off with a Lemon Mousse. Reuben and Jorge will take care of you. They go out of their way to meet your every need. Side note: United is non-stop Houston to the new Tulum airport. 45 minute-1 hour transfer to the hotel. Was totally worth the drive and it passed quickly as you took in the sights. No excursions this trip. We simply sat by the pool, enjoyed the oceanview/cocktails and relaxed. The service was 5 star. Who cares about the seaweed?? This resort is worth every penny and the view is incredible.

Ivan and Eli kept the vibes high the whole day. Super engaging and family friendly. The entire Hilton staff had been superb.

The resort is beautiful, quite a wow factor when you walk into the lobby. We had issues checking in, the room we booked was ground floor despite asking for a high room on booking. No alternative offered as fully booked but receptionist said for 1000 USD I can upgrade to an ocean view, so had no choice but to upgrade, sigh, the hotel was empty, so it was unclear to me why there was no other availability. Ocean view room beautiful view and room clean, TV didn't work, swiftly moved and upgraded to a suite, mini bar broke, bath plug broke, sigh, I did ask at reception do your staff not check the room before it's let, clearly not, please ensure your staff check the amenities in the room to avoid disappointment. Food , hit and miss, breakfast very good fresh and hot, the bar surprisingly good, restaurants a bit hit and miss, room service limited. Didn't watch the entertainment as no where to sit, very strange layout, most people sitting on the stairs, lack of seats. The staff make the place , they work hard and are friendly and accommodating. There is quite a lot to do here if you want, there isn't a beach and what little there is it is rocky so take water shoes. One last issue the seaweed is prevalent in this area, and they are clearing it from morning until night, it does smell but not as bad as the fumes from the trucks they bring down to clear the seaweed away, avoid casa 2 pool as it's mainly in that area.