Secrets Tulum Resort & Beach Club

We absolutely loved this resort; while the resort layout is a tad bit confusing overall it was everything we expected and more. Staff was extremely friendly and helpful; Timothe, Ever, Eric and Oswaldo were top notch for service. The spa and the services offered at the spa were great. It was the first time that we had been guided through a hydrotherapy session which I really enjoyed. I felt like I actually got the benefit of hydrotherapy since it was done in the correct order. If you are expecting a party resort this is not the resort for you. It was quiet, calm and just overall relaxing. The resort was clean in all areas; pool, rooms, restaurants, spa, and common areas. Food was great and they really had something for everyone; if you went hungry that is definitely a you problem.

Beautiful resort. very responsive and helpful staff. I especially liked the resort because they were ample vegetarian choices for me which is something I usually struggle to find in Mexico. Would love to visit again someday

I wanted to share my honest experience at Secrets Tulum Resort & Beach Club. The resort itself is beautiful. It’s on the smaller side, which I usually love, and they really did a great job with the pools and landscaping. The beach club is also gorgeous, with very comfortable beds, and we never had an issue finding a spot. That said, the location is not ideal. It’s about a 20-minute shuttle ride to the beach each way, and honestly, it’s not the most pleasant ride. After a couple of days, it starts to feel like a hassle. The biggest issue for us was the service. It was consistently poor and, at times, felt almost nonexistent. The staff often seemed like they didn’t want to be there. Simple things like saying “thank you” would get no response—they would just walk away, which comes across as rude. Requests took a very long time—15 to 30 minutes for something as basic as coffee at breakfast. I’d like my coffee with my meal, not when I’m already done eating. Cleanliness was another major disappointment. I had read reviews saying the rooms were clean, but that was not our experience at all. The floors looked like they hadn’t been properly cleaned in a long time. For a resort at this level, that’s just unacceptable. To me, this feels like a management issue—if things are run properly and staff are trained well, this shouldn’t happen. Another ongoing problem was that the resort kept running out of things. At the beach club, every single day by around noon, the bathrooms would run out of toilet paper, paper towels, soap, and hand towels. Even after telling staff multiple times, nothing would get restocked. The same thing happened with food and drinks—by early afternoon, restaurants and bars would be out of multiple items. At the bar, options became very limited, mostly vodka with sugary mixers because they didn’t have ingredients like mint or anything fresh to make proper cocktails. And this wasn’t a one-time issue—it happened every day. There’s also very little entertainment, which made the resort feel a bit flat overall. The food was decent—nothing bad, but nothing memorable either. I’ll also say that the fish tacos at the beach club, which a lot of people rave about, were just okay in my opinion. We had a pretty upsetting issue on our first day. When we arrived, the sheets didn’t look completely fresh, but we were tired and didn’t think too much about it. The next day, we were out most of the day and came back around 5:30 PM to find the room hadn’t been cleaned—but the tip we had left for housekeeping was gone. That alone was shocking. Then we noticed visible stains on the sheets that we know were not from us. It made me sick to think we had slept on dirty bedding. I spoke with the concierge, who at first said housekeeping was already gone for the day. I pushed back, and eventually the sheets were changed, but the floors still weren’t cleaned. The air conditioning was another frustration. It’s set so you can’t go below 20°C (68°F), which sounds fine in theory, especially at night—but in reality, the room never actually got below about 22°C (72°F). The insulation is poor, and there’s a noticeable gap under the front door, so heat and humidity constantly come in. It made the room feel warm and uncomfortable, especially for sleeping. When I called to ask if they could lower it, I was told it’s against policy, which was hard to understand given the conditions. Overall, while the resort looks beautiful, the experience didn’t match the expectations. I would rate it no more than 3.5 stars. With better management, proper training, and attention to detail, this place could be amazing—but right now, there are too many issues to overlook.

Had a very relaxing, chilled out 10 days with attentive staff, who were genuinely anxious to please. Food was excellent! Special thanks to our Concierge Eduardo who was more than helpful and a credit to the resort. Equally so was Carlos at the Rendevous bar in the lobby. His knowledge of Tequila and Mescal led to unbelievably good Margarita cocktails.

Travelled with a group of friends mid April for 13 night stay. Prior to arrival I was concerned about the location and not being a beach side location and also being in a jungle location with accessibility and issues with number of potential mosquitos. However, after arriving late on a Tuesday evening and waking up next morning to explore the hotel fully we were very surprised to discover what a great hotel we had booked. The staff are amazing and all so polite and helpful and all go the extra mile to make the stay great, the pools are amazing and getting sun beds were never a problem any time of day, the free 30 minute complementary shuttle buses to the beach club were always available and could always get there and back with no issues and the beach club was great, mainly because of location, lovely beach and the drinks and food quality was very high. Yes there was some sargassum sea weed as expected this time of year, but they were constantly clearing it and making the water accessible and once in the sea was great and so warm and refreshing. We went to the beach most other every day in between pool days and excursions. The hotel has loads to do all day and drinks and food plentiful. Gym was well kitted out and went a few times each week. Food- the buffet breakfast was exceptional and choice and variation plentiful, fresh juices, egg stations and pastries. Lunch had several options and locations and dinner had normally 6 or 7 speciality restaurants available , the French, Italian and Asian ones particularly very good. Only bas experience was the Steak house, lots of mosquitos in the trees and bushes and steaks arrived luke warm at best but this didn't spoil the holiday at all. Special recognition to Luis - our concierge, he was exceptional and brilliant and Eric the pool side waiter/bar man. But everyone else was great as well and cannot say we found one person who disappointed us during the two weeks. Access to the nearby Tulum town was just five minutes away - but do your home work on taxi costs, we spoke to another couple who paid $50 for a one-way journey lasting 5 minutes and few kilometres. We paid (depending on time of day or night) between $8 and $15 per journey and always haggle and agree the price before you get in the cab. Entertainment at the hotel was good some nights and the Mayan night and silent discos really good fun especially after a few cocktails but some nights not a lot was going on and a bit quiet. The bedrooms are great, good TV and channels and huge space and very comfortable. Showers and bathrooms are amazing. And last few, yes its close to a jungle but the mosquitos generally were not a problem - yes had a few bites but nothing like we expected and after a few days either we had too much tequila in our blood from the cocktails but stopped applying repellent and creams and has hardly any new bites. Will definitely be going back and loved the hotel and staff. Amazing time