Secrets Tulum Resort & Beach Club

We stayed here for our honeymoon/1 year anniversary and it was absolutely amazing. We will definitely be back here again!

Beautiful resort with good service and excellent food choices. The staff really seemed very interested in making you feel welcome and secure. The accommodations were just wonderful.

Definitely worth the money! If you're wanting relaxation this is the perfect resort! Not much night life and we enjoyed our stay.

Hotel is in need of a face lift to bring it up to Hyatt expectations, The Hotel is clean, room are clean and and it helps if you have a swim out. Hotel is usually quite, lots of chairs available at the many pools. Value, I feel it is over priced as it does not have the same expected high standards that we have experienced at 4 other Secrets we have been to in the last 4 years. The lobby bar needs to be careful of water on the floor or spillage and get it cleaned up ASAP and until it is cleaned up place caution cones around the location as I took a fall ,just a sprain but it could have been much worst. Also it was the next day when I found out that a report should have been completed by one of the Lobby Bar staff.as soon as it happened. Edwardo looked after me next day as soon as he was informed by The Preferred Lounge staff. BEST PERSON EVER that you could deal with is Edwardo.

Eduardo the concierge was essentially the highlight of our trip Solved a ton of issues we had the first 2 days he is a lifesaver Erbert the waiter in the French restaurant the bourdeaux was the best of any we went to We went there 3 times just because of him He was very knowledgeable and personable and had a great sense of humor