Sensira Resort & Spa Riviera Maya

We just returned from a fantastic 9-night stay (March 2026) at Sensira Resort, and it was everything we hoped for and more. If you are traveling with young children, this is definitely the place to be! The Pool Scene & Water Fun The resort is a paradise for kids. There are four dedicated children's pools, including one with slides that was a massive hit with our little ones. • Top Tip: The slide pool is incredibly popular. If you want a sunbed in that specific area, make sure you’re up and out before 7:00 AM to snag one! • The other pools are slightly deeper (around 1.2m), which was perfect for a bit of a quieter swim while still being very family-friendly. Facilities & Kids' Entertainment When the Mexican sun got a bit too intense, the indoor soft play area was an absolute lifesaver. It’s the perfect spot for the kids to burn off energy in the AC during the hottest part of the day. Exceptional Service & Dining The staff here are the true heart of the resort. Everyone we encountered was professional, polite, and genuinely friendly. * Special Mention: A huge shout-out to Sandy at reception. She was so welcoming from the moment we arrived and went out of her way to be helpful throughout our stay. • Food & Drink: You will never go hungry or thirsty here! There is a massive variety of choices available around the clock, so there is always something to satisfy even the pickiest eaters. Overall, we had a wonderful family vacation and would highly recommend Sensira to anyone looking for a stress-free, fun-filled break in Cancun.

We had an amazing trip. The food was wonderful! It was very clean. The staff was amazing! A big shout out to the staff in La Pergola buffet. Eva made our trip so special with her special cappachino. Bless her beautiful heart. A big shout out to Silvano with his above and beyond service as well and to the wonderful ladies that always greet you with warm, welcoming smiles at the door. They all truly make you feel like family. Mucho gracias mi familiar Trudi and Tony Grear ❤️

A fairly lovely week at this resort with my adult family. However, it was a bit disappointing with the entertainment. There was absolutely nothing for adults to do at nights. Everything shut down basically just about 10 PM... very disappointing. Also, there were a couple of times when the buffet was not open for dining. However, the staff was friendly and very accommodating. Eva in the buffet was very polite, humble, and gracious. Isabel at the the beach and pools made sure I was comfortable each day on the beach. She made my beach bed for me, fixed the pillows, and brought me clean towels. She was a pleasure to chat with too. She showed me pictures of her partner, and her lovely dogs.

Brandon and Santiago are the best bartenders in the amber lounge!

Most of the resort was awesome! However- there was construction noise on the pool for 3 days (jackhammering and powertools) Also, our first night there was a big party and the bar/catering was set up in front of our room with the catering tools, boxes and food set up blocking the way to our room. There were dirty dishes and food on the floor days after the event. Most importantly if you have food allergies please be careful. At the restaurants many of the food descriptions do not match the dish they will bring you. Ex) order a steak sandwich, comes as chicken. Order pesto veggie pizza, no pesto. The most egregious was an icecream was labeled as lychee, but was actually mani(peanut) which resulted in an allergen exposure for one of my children. The resort offered medical assistance after we had already administered benedryl. Eating at the buffet was the easiest after this event because the manager would walk us through and show us which foods to avoid-- but that doesn't solve the mislabeling and incorrect food descriptions throughout for ALL guests. The kids club was amazing. My kids loved going there- it was a good break from the sun during the hottest hour. Crafts, games, and indoor play gym. We loved hanging out at the lower pool that had plenty of chairs, umbrellas and shallow areas for the kids to play who weren't as confident swimmers. This was also close to the beach and snack bar- perfect for families. The zipline was also a big hit.