Sensira Resort & Spa Riviera Maya

Excellent - staff very helpful, food and facilities great -would highly recommend this place especially for young families!

Great place to stay. Everyone's very friendly and willing to help. Being apart of the "Amber" package was a plus. Friendly butlers and always responding within a reasonable time. Amber lounge drinks also seemed better than the lobby and pool side. Overall , great stay.

I don't often write reviews unless something is really bad or really good... In this case- the service my wife and I received just this past week was so exceptional I HAD to post this review. It all revolves around our waiter named Francisco. He was in the pergola breakfast restaurant every morning and also worked some lunch and dinner shifts. He went above and beyond for 7 days straight and always treated us with kindness and an amazing amount of hospitality. There's a million hotels in Cancun area, but Francisco's kindness and incredible work ethic really are making us think about returning to Sensira again! Thank you so much!

We had an enjoyable stay overall, though the buffet felt limited and became repetitive over the course of our visit. The pools, trampoline park, kids’ club, and evening shows were definite highlights and kept the kids entertained throughout. Our room was comfortable and well maintained; the only improvement we’d suggest is adding wall hooks for wet or dirty clothes, as many guests end up placing them on the balcony or over the ironing board. Service varied depending on the staff member—some were exceptional, while others were just average. We didn’t experience any bad service, but there were fewer standout moments. If you’re someone who values very prompt or consistently attentive service, this might be something to keep in mind.

Welcoming reception, the staff always smiling and are bilingual, speak Spanish & English. Every just a few minutes of walks. Meaning almost every thing is in the building. I went with a physical disabled child. It was perfect, had easy access everywhere, raps when there was no elevator and bonus the first resort that accepted my disabled child at the kids club! Very important; It is a really clean resort, they change towels and bedding everyday with out asking. You change your beach towel how many times you need in a day. They are always fresh beach towels available. It is really a kids resort, with the kid pool right at the exit of the building. All ages loved this pool. All pools are heated, bonus. The rooms are sound proof, never heard any outside noise, really important for children sleep. Great food, it is a small resort which again is perfect for family with c, with that only 1 buffet restaurant. I like the fact that they offer 2 restaurants that no need reservations, first come frost serve. Very rear to have this but the coffee shop has almond & soya milk for coffee making our trip a little better. The only thing is do not go to this resort if you are looking for the beach, they do not clean the seaweed and making it not swimmer friendly.