Sensira Resort & Spa Riviera Maya

The staff is amazing and friendly and accommodating. Absolutely will be back and recommend

We went with a school group for graduation of approximately 50 rooms. The check in was slow going, and we got recycled wristbands. I get being eco-friendly, but they were dirty and visibly used. Because of this, every day my family had to go and get it reprogrammed to enter our room, because it kept malfunctioning. We booked dinner at the italian restaurant the first day, and as soon as we sat down, our server informed us that there was no mozzarella cheese, pepperoni for pizza, burrata, and salmon. Next day we tried the grill, again, as soon as we sat down we were told that there was no chicken wings, avocado and porvoleta. The pools were good and the servers friendly, and the hotel is great for kids in the sense that it is relatively small and there are a lot of things to do, but I would definitely not go again and would not recommend it. Ohh! the DJ was rude and disrespectful, asking for money to change the songs and then refused to do it until 5 min before closing time. His issue was that he is an "international" DJ with a setlist, and refused to play songs that we like. I do want to make clear, our group was the only one in the bar, we were about 50 adults and we all asked for different songs. There were no other tourists, just us locals getting together for our kids graduation. We also had issued with the administrative staff that didn't respect the accords we had signed, but that is a different kind of review. Ohh and i gave it a poor sleep quality because even though the room was great, the pillows were horrible.

Great resort with wonderful staff, good food, outstanding service, and an incredible entertainment team. We traveled with two kids, and they absolutely loved it. There were plenty of activities for families, including games, dancing, karaoke nights, shows, video games, mini golf, and so much more to keep everyone entertained throughout the stay. The check-in process was also very easy and smooth thanks to Cindy. She was able to get me the room I wanted and made the entire process stress-free and welcoming. The rooms could use a little updating, especially the AC, but everything was very clean, and the beds and pillows were extremely comfortable. We also really enjoyed the tea house for snacks and drinks. They served delicious coffee, a variety of frappes, sandwiches, fresh fruit, and sweets. The food by the pool was also excellent, and the staff there — especially Sam and the other gentlemen whose names I unfortunately didn’t catch — were amazing. They truly went above and beyond to make sure we were always happy with our food and drinks while relaxing by the pool and beach. The girls at the kids club were also wonderful with my children. The only suggestion I would make is to add a few more activities to make the kids even more excited about spending time there. A big shoutout to the amazing entertainment team and kids club staff: Erick Gerardo Milke Angye Ronaldo/Alberto Etianne Alekey Alejandra Samy Alicia Marines Daniela Josefin Amairany I highly recommend this resort — this was actually my third stay here, and we had another wonderful experience!

Rodeo Grill with Fidel has been excellent service above and beyond. He went out of his way to accommodate to our family and every need. I am incredibly grateful for his service, especially as a server from 8 years of experience. Please give this restaurant a try and his experience.

Great place for kids. A lot of kids activities. Food was average. I liked the staff, Hever was especially attentive to us. . Very attentive kind and hard working. Nice rooms with comfortable beds. Great place for people with kids 2-13 years old.