TUI KIDS CLUB Bel Mare Resort

We arrived just before the season started. Very loud construction work at the same venue. When asked to change the room we were put in a smaller one (although they insisted it was the same) with no price reduction. Outdoor pool still closed and jacuzzi in the outdoor pool broken. Breakfast and dinner offering very limited in a buffet that obviously serves more meals in season. We still payed quite a lot in the hotel that was advertised as a luxury stay but definitely wasn’t one. Very few towels, no bathrobes and very few toiletries. We were only offered one dinner (which wasn’t very good and had very poor selection) for all their shortcoming. Very disappointed and would discourage anybody from booking.

Online the hotel seemed to be very nice. The staff is not professional and has a hard time to speak English or German. The girls working in the play room lie around on a corner when u enter the room. No artwork or sth nice is offered. I wouldn’t leave my kid there. The pool was crowded but nice. People come to the breakfast area with sweat pants and bathing shoes. No dress code. Your plates are quickly taken away without asking. A stressful breakfast. The hotel won’t send me an item my son forgot. Very unprofessional. I cannot recommend the hotel.

We had such a wonderful Christmas in the hotel. The room was nicely decorated with Christmas ornaments and the food was lovely. Food was delivered to the room because of Covid 19. The pool was nice although it could be much too small if the hotel is fully booked! Ice-skating was included as well (skates provided by the hotel!). The location is perfect as you only walk about 5 minutes to the sea and the city center. We will be back asap!