Monte Mar Palace

Musím říci, že nemohu vinit tento hotel, umístění je dobré, pokud je trochu klidné na severu Madeiry. Personál byl vždy velmi zdvořilý a přátelský, jídlo bylo přijatelné ve stylu bufetu. Celkově velkou hodnotu pro peníze.

We cannot wait to return to this beautiful hotel! We came with Saga for two weeks and received a very warm welcome from our host Carmen on arrival. There were no forms to fill in on arrival and no queues, and within a few minutes we were shown to our room no 435 which was stunning with wonderful views over the North Atlantic Ocean and a welcome fruit basket and water. I would rate this hotel, which was built and opened in 2002, as 5 star plus due to the incredible cuisine, friendly and very helpful and professional staff at all times (from the cleaner to the cook to the restaurant and bar staff and reception, they cannot do enough to help you). We loved the location which was overlooking the ocean with the UNESCO Heritage Laurissilva forest behind us. The location is in Ponta Delgada, a lovely village. The hotel itself is quiet and extremely relaxing. Above all the wonderful and hard working staff who are all so lovely really made our holiday. I would describe this as the best holiday we have ever had. Thank you to our wonderful host Carmen, and to Juan and Paolo in the restaurant who made every mealtime special for us, and to all the other fantastic staff at the beautiful Monte Mar Palace Hotel. Lindi Marson-Taylor

We are staying at The Monte Mar Palace Hotel as I type this review…..it is super value and an excellent product…..family run and totally “non corporate”….those who write bad reviews and pick holes should in my opinion compare “ apples with apples”……sure it’s not a 5 star hotel in say Dubai or Mayfair London but they charge accordingly…for the price it offers a superb product and in a really lovely setting. The Rooms are spacious, very clean and comfortable. The food is plentiful varied and well cooked. Staff are friendly and very helpful. What more can you ask for!

Lovely staff - everything we went to desk for was quickly sorted with a smile. The hotel itself is a bit of a tired sole that badly needs upgrading, lots of cracked tiles on the floor, loose slabs, tiles missing from the pool. Sun beds old and needed a jolly good clean. The hotel was built in 1989 and I think then it would have been amazing. Now the carpets are worn, curtains in our room 228 literally had holes in them where they had been opened and closed so often. Chairs in room so faded from the sun everything looks old and outdated. Mirror in room losing its reflection in lots of places. Wood veneer splitting away on bottom of bathroom door. We were only booked in for breakfast which was your normal choice of hot and cold buffet food, everyone should be able to find enough to eat. The really down side is no beach to access, and being on the north side of the island not much sun! Hotel should really be refitted, or down graded to 3 star hotel. Sold as child free in UK. Lots of children though from other countries that sell this as a family hotel. We enjoyed our stay overall but does need a good clean and a refit!

Good size room but very hot. There was AC but it didn't appear to be working. Most people were leaving their balcony doors open during the night. Bath/shower, safe which you had to pay for, mini fridge but no iron or tea/coffee making. Comfy beds. Pleasant staff but not enough of them