YOTEL PORTO

Hotel is on a main street right in front of the metro and bus stops so you can get around quickly. The hotel itself is nice very well kept and the lifts work great, you get a card to enter into the hotel room that you have to wave over the lock and then it opens. The room is good and spacious the TV doesnt come with HDMI ports but you can chromecast, there are loads of USB ports so you can charge your things and there is also an UK wall plug, something I have never seen in any hotel in the world, thank you so much you didnt have to, but thank you. My wife being english and me portuguese it was lovely to see the two plugs next to each other. There is a rooftop bar which is also very nice. There were fireworks that night that could be visible from the hotel room and the rooftop bar, which was amazing!! The desk clerk Joao is amazing and his customer service is perfect with vast local knowledge. Speak to him for the hotspots and places to go and things to eat. Beatriz on the other hand is moody, not very friendly and often said no to requests that other staff members did easily when asked so we just avoided her. I believe that Joao should give her some training she would benefit greatly from it, considering it seems she is doing a lot of shifts. Only bad part of the trip The canteen staff are all amazing and the food is good, just need some baked beans and you can have a complete English breakfast.

YOTEL Porto Hotel The Yotel Hotel Porto is not what I would call a real hotel. It is more a collection of inadequate, cheaply finished rooms masquerading as a hotel. Maybe it should be called ‘Notel’. I will explain. The hotel’s shtick is that it is modern, colorful with ‘mood lighting’, neon signs and walls, making it out to be a sort of pop art place. However, once you look below the neon ‘hood’ the truth can be seen easily. Maybe the idea of Yotel is to attract the younger guests, but if that is the case, then Yotel is pulling the wool over their eyes too, as they probably do not know real hotels. Many are too young to have known the hotels of old, where there was hospitality. Let’s take a look. The restaurant: Firstly, the restaurant does not operate with the hotel but alongside it. The ambience is non-existent, and the furnishings cheap. You cannot sign your meals on your room number as in a normal hotel, but have to pay cash or by credit card. It would have been good to know this before entering the premises. The waiters seemed to be dressed in their own jeans. Secondly, the a la carte food is nowhere near good enough. The cream of vegetable soup was very bland and tasteless. The Caesar salad is smothered, literally drowning in sauce. The ‘wagyu’ burger was as dry as the desert. The dipping sauce that came with the burger and fries was very spicy and unidentifiable. I asked for ketchup but got a sort of translucent red sauce in packets that purported to be ketchup. Again, cheap. My verdict: Worse than any fast food joint, and definitely not worth the expense. The difference between lousy food and good food is the care that goes into making it. Here there was no care. The Room: I have not seen such an inadequate ‘room’ in all my fifty years in the hotel industry, managing ‘real’ hotels. Again, the ‘mood lighting’ does not cover the fact that the rooms look decidedly cheap. There are no bedside tables, so nowhere to place your reading glasses, book or water glass for the night. The open clothes hanger rod has five hangers. There is a place under the suitcase shelf for shoes, but only two cupboard shelves for clothes. Both of those two shelves are occupied, one by a spare pillow and the other by a hot water kettle. If you like living out of your suitcase then the room will suit you perfectly. You cannot swing a dead cat in the room without hitting the walls, and in our room there was a completely useless nook where an armchair was thrown in to make it look better. I found it useful to stow my suitcases so that our clothes could be accessible. The shower head is not powerful enough. There is no hook or shelf on which to hang your towel for use after a shower, so you have to exit the shower, and get a cold blast, to get to the towel. There is enough space to place a towel bar high up on the wall opposite the shower and I wondered why this was not supplied. At least the towels were a decent size. There is also seepage under the shower door to the wash basin area. There is no privacy whatsoever in which to dress after drying yourself. While the desk is adequate, there is only a short stool on which to sit while working. Not great for a healthy back. I requested a chair which was brought to our room. There is no bin under the desk, only one in the room under the sink between the WC and the shower room, and another in the WC. The toilet paper and tissues are probably the cheapest out there, and feel more like sandpaper. On our last day, while packing to depart, a large cockroach scrambled onto the bed and then disappeared behind the ironing board nook…..not a great goodbye. The cleaning service: Only once was our room serviced before 3 or 4 p.m. Sadly, cheap brands such as Yotel have infected the hospitality industry and transformed it into a real estate industry rather than a hotel industry in the true sense of the word. They are solely in business to make money while forgetting the ‘hospitality’ part of the business. Hotels, even the cheap brands, are supposed to afford the guest a good experience, and value for money. Obviously, this is not high on the Yotel Porto’s list of targets. Again, you might say that the social media marks are high, but that is misleading, as I explained. It is a ‘heads in beds’ operation designed to take as much from the customer while giving the customer as little as possible.

Hi, The hotel was new, clean and comfortable. The staff was friendly.We stayed for five days.Everything was fine except for a small adjustment from the end of the holiday. The key card stopped working, breakfast was paid in advance but it was not known at the restaurant. The city taxes were paid on the day of arrival but it was settled on the day of departure. I still recommend the hotel. Very good and good atmosphere

Great overall experience! The Hotel itself is quite different from your traditional hotel and we found it very enjoyable. The rooms were spacious, well designed, meticulously cleaned and with a great view - I highly suggest the room with a view. The entire staff (Front Desk, Restaurant and Housekeeping) were very friendly and helpful at all times and always with a genuine smile. Breakfast was also a plus with great quality and plenty of choices which allowed us for a great start to our days in Porto. Dinned once at their Vela Restaurant - dishes were very tasteful, well prepared, nice ambience and service. Surely a place to recommend and return once again in Porto!!

I stayed here during my trip to Porto with my wife. All I can say is don't bother. This is not a 4 star hotel. It is closer to a 2 star. We had several issues during our stay including the room not being cleaned one day, no towels being left the next day, a cracked bottle of water left in the room, a broken hand soap holder, a shower door that would not close properly leading to water leaking all over the floor. The lights were temperamental and it is impossible just to get a white light. We complained following the broken bottle of water. The staff didn't care. I then spoke to the manager who said all the right things but never followed through with them. We did not have a new bottle of water or towels sent to the room. The manager said he was going to send something to the room to apologise for the shortfalls however it never arrived. I emailed the hotel and asked the manager for a response however did not receive one. Hence the review.