PLAZA Premium Wien

Upon checking in with our group we were told the elevators were not working and had to use the service elevator in the kitchen. The carpeting in the rooms was dirty and stained. The shower doors leaked which lead to water puddles on the bathroom floor. The restaurant was nonexistent and the food served came from off site which lead to it being cold. Because you had to walk through the kitchen to get to the service elevator you can see the prep area hasn’t been used for some time. An overall disaster of an experience. Maybe a once good hotel is no where near a good experience.

Okay stay for the cost. I only stayed for one night upon arriving in Vienna. Room was comfortable. Bed comfortable. Mini fidge, and kettle in the room. Quiet hotel. Bathroom needs improvement, there was noticeable mold in the air vent. I was also double charged, even though I had paid in full prior to check in, and showed proof of payment. After speaking with both the third party booking site, and with the hotel directly they refunded the extra charge. Overal okay.

Stayed here only for 1 night. Checked in late evening and checked out the next morning, hence not much time to really experience the hotel. Checkin was fairly quick. The room was of decent size, with two single beds. It also had a writing table, chair, a minibar, a wardrobe with and ironing kit. Also, thankfully had a kettle with tea/coffee satchets. The hotel also offered a small bottle of water plus 2 wafer packets complimentary. The bathroom had everything required - soap. shampoo dispenser. Sufficient towels. And a hair dryer. Wifi worked fine. Breakfast was okay - decent spread. The hotel was full with tourists so the breakfast buffet was a bit crowded

I booked four rooms, but unfortunately my wife and I could not sleep, because we had health problems. And I am writing this on behalf of my six friends who spent two nights in your Hotel. First the good things. The breakfast was phenomenal. A large selection of food, juices, and all delicacies, The rooms are large and spacious. Comfortable sleeping. The complaint about the rooms is that there are no Italian programs on TV My friends are of Italian origin. It would not be a problem to pay extra. But when asking at the reception, that was not possible either. And the biggest complaint is the Sauna. You call it a Sauna, but that has nothing to do with it. So it would be better if you did not have one. You are only giving the Hotel a bad image.

On the positive side, the room was clean and large with a huge bed. There are tea and coffee making facilities and a small fridge in the room. The hotel is well located and getting into central Vienna was easy and it is well served by public transport. However, the negatives, the room was really hot. I tried to order a beer at 2 pm on arrival at the hotel while we waited for the room to be ready, and we were referred to a vending machine. Likewise, with coffee, I tried to get one on check out, but again, there was no availability at all of hot drinks. This is the first time this has happened in a hotel I have stayed in. 3 seems appropriate rating. A little effort for the price would have increased to a 4.