Domes Noruz Chania, Autograph Collection

This hotel thoroughly deserves a five star review. Beautifully located right on the seafront, it’s a stylish, modern and attractive development. Everyone working there was incredibly attentive, courteous and helpful. It was probably the best customer service experience we’ve ever enjoyed in an up-market hotel. An abundance of choice for breakfast which included some delightful pastries and cakes. Evening meals were ample, tasty and attractively presented. The menu gives guests the chance to enjoy some Greek specialities. The library underneath reception was a quiet and comfortable place where guests can sample a wide range of snacks and complimentary soft and alcoholic drinks in the afternoon and early evening. Our room was well-equipped, with a large double bed that reminded us of home. There was no need to battle for sunbeds on the beach or by the pools as there were plenty to go round. During one day of poor weather, we visited the charming old town of Chania which was only a €20 taxi ride from the hotel. It’s definitely worth a visit even it means having to drag yourself away for a few hours from the luxury of this hotel. We would definitely come back here again if we choose to return to Crete for a holiday.

Lovely architectural domed style Hotel, beautiful interior & outside areas so clean. 2 outside pools immaculate. From the moment we arrived, every member of staff so polite, professional & helpful. We stayed in a mezzanine loft style suite with outdoor terrace & jacuzzi bath, very clean & luxurious! Daily treats in room. The restaurant lovely design, buffet breakfast, vast selection healthy options. Dinner good selection on menu. Reception area stunning interior, welcome glass bubbly on arrival & gift on departure. I'm gluten free & every member of staff knew our names & that I was gluten free. A wonderful holiday, would certainly recommend this hotel. Lovely quiet beach location. Short taxi journey to Charnia, harbour, shops & restaurant. We had a fabulous weeks holiday & came home totally relaxed & feeling the benefit of our stay.

Often said a soul of a place is made from its staff and there is consistency across all departments of friendly personable and sincere colleagues. The hotel is situated in a small bay approximately 10 minutes drive out of Chania old town. The hotel has a modern feel with accents of Greek charm.Its grounds rooms are spotless and maintained to a very high standard. Breakfast- amazing excellent choice.Fresh and tasty.Dinner is à la carte and while there is a good selection there are daily specials added.So nice to have waiter service and not buffets which is more common even across 5 star hotels these days. While I was told the hotel was 95/ occupied it never felt busy as plenty space across its 2 pools and many beds on the beach directly in front of the restaurant. On my third day while walking on the beach I got stung be a bee on my lower foot.Not a pleasant experience however the staff were amazing and went out of there way to ensure I was looked after m. Every day numerous members came up genuine in their approach to ask how I was . Thank you for the care and the cream which took effect. I never thought a bee sting on a foot could be so painful! I felt very relaxed and well looked after and would have no hesitation returning again very soon. Thank you.

What an amazing stay! The food was delicious, the staff were incredible—special thanks to the General Manager, Panagiotis, for his outstanding attention to detail. The views were stunning, and the rooms were bright, spacious, and modern. I’d definitely love to come back!

We (a couple) have stayed at many wonderful 5* hotels around the world over the years. Unfortunately, we’re s little disappointed by this one. There are lots of good points. The staff are warm, helpful, friendly and welcoming, the place is spotless, the food is good and the pool areas are lovely. We especially appreciate the quiet pool area. So 3* means good (rather than very good, or fabulous). Unfortunately, there is no sound proofing in the rooms. We had noisy neighbours (on one side noisy until 4am), so our space wan’t very restful. We found the terrace furniture uncomfortable. The spa area with a lovely pool, sauna and steam room is great, but they limit guests to 30 minutes a day. That feels very rushed and the experience isn’t conducive to clock watching. Although the food is good, there is only one very small restaurant and choice is limited, especially for vegetarians like us. There are few plants and no trees. In the time we’ve been here, we haven’t seen, or heard a single bird. Last year we stayed at the Domes Zeen a short distance away. It’s a much better hotel. Lots of beautiful plants, a much better restaurant, equally lovely staff and quiet room. The downside there is that the pool is unheated, so far too cold to use in October. It’s also not adult only.