Domes Zeen Chania, a Luxury Colletion Resort Crete

Tento hotel je zatím jedním z nejlepších hotelů, které jsem navštívil! Je to tak krásné! Personál je tak zdvořilý a ochotný! Pokoje jsou úchvatné, čisté a tak pěkné. Ale nejlepší je jídlo! Soooooooo dobrý! Strávili jsme tam týden v červnu (19. 06. 19 - 27. 06. 19) a už se chci vrátit! Aby bylo jasno, 90% hotelu je připraveno a na místě je stále ještě nějaká stavba, ale vůbec nám to nevadilo! Jo, jistě, jste vybíravá duše, vždy budou nějaké věci, na které budete ukazovat prstem, ale zkuste se podívat kolem sebe a ocenit krásu, kterou tento hotel doposud nabízí! Casa vaří Chania, milujeme tě!

Byl to krátký, ale úžasný pobyt. Marianthi byla mimořádná. Díky za všechno! ! ! ! Pokračuj v dobré práci! ! Úžasné místo / pokoje každý byl tak přátelský a profesionální. Určitě se vrátí

The hotel has large rooms/suites set on a hill going down to the sea. Incredibly helpful staff, great food options and a long pool.

We booked this hotel for our honeymoon stay in Chania and were informed less than 24 hours before check-in that the hotel canceled our reservation - something I didn’t even know was possible. What made the situation even worse was the way it was handled. When I explained this was part of our honeymoon and we only had one night in Chania, Maria Papathemeli responded with, “you only booked this one month ago,” which felt completely uncalled for, dismissive, and unprofessional. At no point during our communication did Maria show any empathy or accountability for the situation. Her responses were cold, defensive, and completely lacking in basic hospitality. This was shocking especially from a Marriott-affiliated property. We were offered an “upgraded” room at a clearly downgraded property, which completely missed the point. We then had to scramble to find new accommodations in a foreign country less than 24 hours before arrival and also extend our rental car because of the change. This situation disrupted part of our honeymoon, but the way we were spoken to made it far worse. What’s even more concerning is that, based on other reviews, we are clearly not the first guests this has happened to. I will be reaching out to Marriott corporate about this issue. If our call was on a recorded line, I encourage them to listen to it.

This hotel is absolutely FANTASTIC. The room was stunning and spotlessly clean. You are about a 5/10 minute taxi ride from the town, I would however recommend hiring a car if you would like to go out and see a bit more, we would do this if we stayed again. The nearest town Chania is gorgeous and we highly recommend Astrea gardens to eat, we ended up there twice because the food was delicious and the staff were lovely. The hotel pool is fabulous and you can walk straight onto the private area on the beach which so lovely to have. The thing that really set Domes Zeen apart was the attentiveness of the staff, Chris was so helpful at booking us restaurants and dat trips. The only thing that let this hotel down slightly was the food. Breakfast was lovely a buffet style which had everything you could want and was nice and fresh however we had lunch at the hotel and it was just quite average considering its price. We felt the same about the dinner we had at the hotel and actually chose to eat out the rest of the holiday which we enjoy anyway. We would 100% stay here again.