MGallery NIKO Seaside Resort

Overall a really good experience. Staff were very accommodating and welcoming and always had a smile on their face. The rooms are clean and well equipped with coffee and tea making facilities / safe / iron etc. The lights take some working out, but we got there eventually. Beds / pillows etc were comfy. The bathroom sink and shower is open to the main bedroom area without any door across the shower; which may not be suitable for everyone. We had a room on the 2nd floor; the road noise was very loud when sat on the balcony (when the door was closed you couldn’t hear the noise), so if you like to sit on the balcony maybe request a higher floored room. The hotel is in a fabulous position, close to the centre with great bars and restaurants within a short walk.

There are lots of positive things to say about this hotel. The location, right by the sea shore, gives some incredibly beautiful views and the restaurant, bar and the sunlounge areas are strategically placed to make the best of the views. Our de-luxe room also gave us views over the sunlounge and sea. I am unsure about the views from other rooms, some apparently overlooked an atrium. The room temperature was perfect and the bed was super comfortable (having spinal arthritis makes me critical about beds). All the staff were extremely pleasant and very helpful. We did not see one unpleasant facial expression. A problem with the toilet was remedied quickly and efficiently, despite the fact that it was evening time. The hotel is spotlessly clean. Breakfast was very good and the small croissants were better than most that are offered, outside of France. There are some things that might make your holiday here less than perfect. There is nothing that could be called a beach attached to the hotel. (Photos show a concrete ”jetty” but it had rained for a couple of days, so there were no sun beds on the jetty). There are two small beaches within walking distance although one was not open. The pool on the 9th floor is more akin to a paddling pool than a swimming pool although the 5th floor pool is fine for swimming. Agios Nicholas’s is a busy town and there is a road directly in front of the hotel that at times is heavily trafficked. Dinner is served as a buffet and whilst there was always a good variety to choose from, food tends to suffer from the effects of lying under lamps. It was only slightly warm and some dishes were over-cooked and others were dry. The soups were not of the best quality and bread rolls from breakfast were too dry to eat with the evening soup. Wine is as expensive as any restaurant in Europe. Only large bottles of water are available. The lighting in our room was ridiculously difficult to regulate: we spent a week trying to figure it out. In the end we gave up and removed the card in order to sleep without lights being on.

Travelling the island we realised that Agus Nikolaus was one of the nicest resorts in Crete and we were happy that we stayed here. It’s definitely worth paying a superior room facing the sea as the lower floor rooms are directly onto the road and we’re always in the shade. Our room was beautiful with stunning sea views although the whole hotel loses the Sun mid afternoon so the room was incomplete shade during the evening. Beds andpillows were fab and the room itself was very comfortable with the coffee machine and daily bottled water. Food was slightly disappointing , a very mundane buffet with limited choices each day. Restaurant was overlooking the beautiful bay and the staff were polite and gracious. The reception staff were very helpful and polite. Parking outside was tricky, but the staff would take your car and park it elsewhere.

This is our first visit to Crete and we truly loved it. The hotel, not so much. The hotel is listed as 5 star but I cannot see how. Our room was big and spacious but lacked simple things like a few sockets, an iron (which I will come back to) storage and hanging facility for long dresses. We had no iron in our room so I requested one at reception, the guy said “it’s in your drawer” so I replied “what drawer?” As I hadn’t seen one. He told me to go check and call reception if it wasn’t there. I searched for hidden drawers but neither found them nor an iron and our phone was not working so I went back to reception to tell him this. He said he would send an iron up with housekeeping, which he did but never sent anyone to fix the phone which remained not working until we left. I had to iron clothes on the coffee table. Other guests told us they had no iron either. Rooms were meant to be cleaned every day and a turn down service every night. 3 of the 7 days we had no cleaner and 4 of the 7 we had no turndown service. Breakfast was fine but nothing special. A lot of the hot food was warm rather than hot. Best suggestion was to get an omelette freshly made. Dinner was definitely not good. Food was often cold, bland and looked thrown together. Not the a la carte service we had been looking forward to. Drinks were very slow arriving, in fact one evening we were in dessert by the time our drinks arrived. The biggest plus side to the restaurant was certain members of staff who were very helpful and always smiling. The pool area both on the 5th and 9th floors are beautiful, clean and spacious and offer both sunshine and shaded areas to suit all needs. We were here off main season so had no problem gets beds at the pool. We each booked for a massage and this was really enjoyable and added to our relaxation. The staff in the spa were very friendly and helpful. One day was very overcast with rain expected so we asked at reception for some information about local bus routes but the guy told me I needed to speak with his colleague who was from the area but didn’t start work until 12.30, it was only 10.30 at this stage so we went elsewhere to look for the information. Lack of entertainment was also noted. If they had music in the evening they could entice more people to stay and have a drink there but we had no entertainment over the whole week we were there. It’s such a pity that this hotel has so many issues as it is in a beautiful location and could be soooo much better with some effort. Management need to take a long look at things Would I go back? Maybe is the best answer I can give as we loved the area so much.

Lovely hotel with friendly helpful staff who couldn’t do enough to help or serve you. Rooms were spotlessly clean and the maid service was exceptional. Breakfast selection was incredible with freshly cooked eggs of all types available. The only downside was the availability of a bar between 6pm and 9pm if the weather was poor so you couldn’t sit at the poolside bar. The lounge bar closed at 6 and as dinner was served between 6 and 9 in the poolside restaurant there was absolutely nowhere to sit and enjoy a pre dinner drink especially if you were only bed and breakfast. Overall a great hotel and I would definitely recommend it