Numo Ierapetra Beach Resort

A great resort for an escape, with a friendly team led by a general manager who genuinely cares. Very good food and pool area. Rooms fine. By the sea and within an easy drive of places to visit and hikes to do. A relaxing and much needed escape - thank you all.

I am writing this review as I am in complete disbelief that a 5 star hotel has bedbugs. During my stay with my partner at the Hilton we noticed on our 3rd or 4th day that my partner had some bites. They werent itchy at first. And we only noticed them on his foot. We thought ok maybe he was bitten by an insect. However when we both went to sleep that night and woke up we both had a few new bites. I still wasnt sure what it was. I made sure to check everywhere I had bites to see where new bites appeared. On our last day we woke up on the morning. We both had several new bites. On our bodies. Which means we had been bitten during the night. All of our bites were in patterns also. A key indicator of bed bugs. And there was some light blood stains on the sheets. I contacted reception immediately and ask for manager to come to the room. Manager came with head of housekeeping who told me they were ‘trained’ in identifying bed bug bits and we had mosquito bites. I said there is not a chance on earth these are mosquito bites. They are bed bug bites you can see from the pattern. They assured us we didnt have bed bugs. They only inspected the mattressz They didnt inspect the bed or frame. or even carry out extra measures which id expect if theres a suspected outbreak! i took it upon myself to dismantle the bed intirely. as you can imagine this is a risk to my health!!! i found black debris on the bed, a tell tale sign of bed bugs and i found what appears to be a bed bug nest or the debris left from bed bugs on the corner of the bed frame. images attached!!!! they moved someone into our room when we checked out. if you checked into room 1204 on 4th july please get in touch with me and get out of that room. Now we are back home and I believe the bed bugs may have travelled back in our luggage. i will now have to call out professionals to fumigate my home. i may have to destory my luggage and my clothes. I am so upset beyond belief. TUI and Hilton compensation wont be enough !

We absolutely loved this hotel, so stylish, the decor is really excellent. The staff are the best we have ever experienced, so lovely and helpful. The space is relaxing, open and spacious! The beds are extremely comfortable and the room is really relaxing. The beach is great, beautiful clear sea and the pools are really spacious and relaxing. The hotel is very clean and the grounds are beautiful. The only thing I would suggest the hotel misses is free coffee and tea available in the hotel rooms. rather than using the pods which are chargeable.

On arrival, we were greeted by the concierge who was very friendly and took care of our bags, delivering them straight to our room. The reception team checked us in promptly and sat us down to relax with a drink while they dealt with our key cards, then came to give us a map and all information about meal times. We were then escorted to our room, where our bags were already waiting. Special mention to David working at the hotel entrance who was really friendly and helped store our bags after check out and chatted to us while we waited for our taxi. The room we stayed in was a King Evergreen 1 Bed Suite with Pool. The room was amazing and cleaned to a satisfactory standard. I did notice cobwebs underneath the storage cabinets and some marks on walls where flies had been squashed but these aren't things I would be overly bothered about. The room had 2 TVs, large bed, sofa area with desk leading onto the patio and pool. The shower room was large, toilet was clean, the sinks area outside the toilet was also clean. Our private pool was supposedly maintained daily although we didn't see anyone come to check. There are horizontal wooden slat fencing between our pool and the room next doors which didn't provide much privacy. The buffet breakfast was standard and as exoected. We visited the same restaurant each night for the buffet evening meal. It was busy between 1930-2030 so we tended to go around 2030 when it was quieter. I have a severe nut allergy so was slightly concerned when no allergens were listed on the cards next to each buffet item, however after asking the chef, they were more than happy to help and the same chef (sorry I didn't get his name) took me around every night and told me what was safe to eat, what may contain traces, and what did have nuts in. This put me at ease and gave me a bit more confidence. I will say that there isn't a substantial selection during the evening meal, I have stayed in other hotels with a lot more options but Numo does seem to be using all of the space they can. It should be noted that a bottle of water for the table in the restaurant is €4, so I would recommend visiting the shop next door to the hotel as they sell a large bottle for €0.80! We ate lunch each day at the pool bar, there is not an expansive menu and it is quite pricey but the burgers were tasty and had big portions. Some days the service was slow even when there weren't many people sat there. The pool area was great and had a good selection of loungers. The beach area was where we spent most time and never struggled to find a lounger. The becah is very clean and has crystal clear waters. The location is about 1.5 hours drive from Heraklion airport. The town is also about a 10 minute taxi ride away costing €10 each way. Overall we really enjoyed our stay and would definitely consider coming back in the future. All of the staff were friendly and nothing was too much trouble. I would just improve by deep cleaning rooms every now and then, offering allergen cards at the buffets, and improving the privacy for the private pools.

Superficially attractive hotel with a decent welcome and a nice room in our case. However this hotel is nowhere near the 5 star rating it claims to be. Firstly there is only one restaurant which offers a buffet only service with no a la carte option. The buffet self service at breakfast starts with with not seating the guests or asking us if we would like tea or coffee. A first for a so called 5 star hotel! The cappuccino coffee option offered in the vending style machine was dreadful and undrinkable. The breakfast food offering was ok but all too frequently cold. As for the evening meal the (buffet only, no a la carte!) dinner at 35 euros per head was very poor. We had dinner on the first night but went to superior local/cheaper independent restaurants for the other 6 nights. We had thought that the coffee pods on offer in our room were free but got a nasty little surprise on checking out when we saw they had charged an exorbitant €1.50 per pod - Daylight robbery! The two swimming pools in the hotel are good but the bar service is slow and patchy with inordinate waits for drinks and food at times. Must do much better to be regarded as 5 star.