TUI MAGIC LIFE Plimmiri by Atlantica

Lovely hotel, food is nice, relaxing

Brilliant massage, staff very friendly and professional.

We’re only two days into our stay at TUI Magic Life Plimmiri and unfortunately it has been very disappointing so far. From the moment we arrived, the room cleanliness was below what you would expect from any hotel, let alone one advertised as 5-star. We found large spiders in the room along with thick cobwebs, which immediately gave a poor first impression. The air con system is also hanging off the wall. The food has been mediocre — not terrible, but certainly nothing special. The biggest disappointment, however, has been the service. On the second day of our stay we took our 7-year-old daughter to the kids club, where check-in is advertised as being between 9:30–10:00am. We arrived at 9:59am, so comfortably within the stated time. There was nobody at the check-in desk outside, so the staff themselves were not providing the timed service they advertise. We then walked into the kids club at exactly 10:00am and were told our daughter could not be registered because we were “late” — which simply wasn’t true. Our daughter was left very upset as she had arranged to meet a friend there. My partner went back to calmly explain the situation again, only to be met with rude behaviour from staff. The conversation ended with a dismissive “ok, have a good day” before the staff member stormed off. To make matters worse, today one of the pool waitresses picked up my designer sunglasses from beside our family’s belongings, placed them on her tray, and started walking away with them. I had to chase after her to get them back, at which point she casually said, “Oh, are they yours?” The sunglasses were clearly sitting with all of our personal items, so it was extremely uncomfortable and concerning to experience this. Regardless of intent, staff should not be touching or removing guests’ belongings without asking. For a hotel marketed heavily towards families, this level of customer service is pretty pathetic and extremely disappointing. Overall, this has been nowhere near the standard we expected from a hotel advertised as a 5-star family resort. Between the poor cleanliness, rude customer service, and now concerns about personal belongings, this has been a very disappointing stay so far.

Third time at this resort, if you love sports including tennis, mountain biking etc you won’t be disappointed.. Daily programs to choose from including fitness classes etc.. Lovely healthy fresh food choices plus al a carte restaurants.. Yes the hotel is very remote surrounded by countryside so if you like shops etc maybe not for you as difficult to reach anywhere unless you hire a car etc.. We’ve made some great friends here in the sport groups over the last 3 years from different nationalities.. Did the trip to symi which was a very long day as all the boats go from Rhodes town in the north of the island of Rhodes .. Was an enjoyable trip and symi is a beautiful island.. Hopefully we will return again next year, crew and coaches are all amazing & go the extra mile

The food was lush here, very fresh! The place is stunning and very remote meaning getting a taxi anywhere is difficult and very expensive. For children there is the kids club and Anna is amazing! So kind and thoughtful, my children loved her and the dance evenings. Lou from the entertainment team is also great! Some highlights include the Magic show that was incredible! Also the Greek night was very inclusive and had us all dancing. Be aware if your child is not 3+ they cannot attend the kids group, it was a shame I could not sit in with my 2 year old so she could get involved with the children's clubs. And the farm onsite is not owned by the hotel therefore we were unable to attend, this was a shame! Also do buy shoes for a stoney beach as stones can be quite sharp on feet. There is a lot to do at this hotel, however, some of the activities depend on age to be able to do them.