Domes Aulus Zante, Autograph Collection

Po prijezdu jsme cekali skoro 5 hodin na pokoj. Stale bez informace, kdy bude. Prostredi hotelu velice strohe. Vyber jidla a piti take. Pomer cena vykon za 10 tis eur na tyden dost neumerna

Po přečtení negativních recenzí po rekonstrukci hotelu jsme uvažovali o zrušení pobytu. Naštěstí jsme to neudělali. Hotel sice ještě není 100%, ale díky ochotnému a milému personálu člověk odpustí drobné nedodělky. Lidem z hotelu velmi záleží na hostech a jejich požadavky se snaží hned řešit. Pozitiva: skvělý personál od vedení hotelu až po uklízečky bez výjimek; čistý a moderní hotel; výborné a pestré jídlo a pití dostupné během celého dne (možnost za poplatek jíst v restauracích ala carte, kde kvalita jídla je opravdu na špičkové úrovni); dokonalá pláž. Negativa, která člověk opravdu těžko hledá: malý úložný prostor na pokoji; fitness vybavení není úplně pro pokročilé cvičence; dětské hřiště = loď, která byla v hotelu před rekonstrukcí, zatím nenahradil žádný prvek (předpokládám, že jej hotel ještě doplní). Příště, pokud si hotel udrží stejný personál a pozitivní přístup ke klientům, tak opět zase rádi přijedeme. Děkujeme za parádní dovolenou. Není nic lepšího než se vrátit z perfektní dovolené plné nefalšovaných úsměvů.

Stayed here week commenced 6 May and loved the whole experience of a high quality all inclusive resort. Great location close to the beach and quite an expansive area with lots of sun beds, terracing and large pool. Really enjoyed the ambiance and relaxed vibe. Credit to all the staff across the resort who provided a friendly professional service. Cant understand why I heard certain people continually moan about the service. It seems there are those that are not happy unless they’re complaining. Particularly loved the variety in the main buffet restaurant and then the option to use the excellent à la carte restaurants. A special mention to Aris and Marius who provided a great service in the main bar. Always had a smile and friendly word in spite of the constant demand for cocktails. On one occasion I heard Marius say he had made 50 mojitos by 8 pm. Incredible 🍹. Overall I would recommend this resort for a high quality relaxing holiday.

Excellent hotel and location. Wonderful reception staff, restaurant and bar staff. We had a complaint that was handled by the Guest Relations Manager absolutely perfectly. Would definitely return here again.

16 May. Weather atrocious and that is not the hotel's fault. However, they knew about today's forecast of heavy rain, cold and windy all day. Obviously guests all sat around in the lounge/bar area. You couldn't get a drink of any sort until the bar opened at 11. The staff were there and the need was there but staff just happily directed guests to the pool bar. Which would have meant walking across to the other side of the grounds in the cold and rain to get a coffee and then carry it back to sit in the warmth and dry! As a result guests carried hot drinks down from their rooms or from the restaurant. Apart from the obvious health and safety issue and the whole 'guest experience' where was the common sense. When the bar eventually opened at 11 ( after staff watching and waiting til 11) there was an immediate queue for coffees etc. The staff couldn't cope and orders were slow/cold or mixed up as the waiters and guests were trying to be served at the same time. Absolutely dreadful service. No management around until way after 11. This could have been avoided by a little consideration and forward planning. Certainly not the best guest experience or putting the customer first. Not our first visit but not sure there'll be a next time.