laïla, A Marriott Tribute Portfolio Resort

We recently stayed at Laïla, a Marriott hotel in Seychelles, for one night. The property itself is beautiful, and we chose it because it’s part of the Marriott brand, which we typically love and trust. The welcome experience was a nice touch, with a refreshing drink and towel upon arrival, and the staff overall were friendly. However, after a long 25 hours of travel, the room introduction felt excessive. The bellhop went through every single detail in the room even pointing out things like the hair dryer and coffee that were already clearly visible which was a bit overwhelming and frustrating given how exhausted we were. Unfortunately, the biggest issue was the room itself. It had a very strong musty odor, to the point where it felt like we were breathing in mold. While the room was visually nice, the smell made it uncomfortable to relax. On a positive note, breakfast the next morning was excellent clean, well presented, and staffed by very friendly employees. Checkout was also smooth, and we appreciated that the staff arranged our taxi to the airport, which made departure easy. Overall, while the hotel has some nice features, the musty room and overall experience mean we wouldn’t choose to stay here again or recommend it. We were ultimately glad it was just a one-night stay.

Great rooms, attractive public areas and across the road from nice beach with associated restaurant. Very nice staff. Two small caveats, are the building design can mean evening music performances can be heard in room and pool noise from children can be disturbing.

We were three friends staying at Laila for a few nights at the end of our trip to the Seychelles, and I can definitely recommend this place. The rooms and the entire hotel area are really nice, very cool interior and style, spacious, clean and modern. The staff is extremely welcoming, professional and efficient. The breakfast was amazing, and so was the dinner at the beachside Kafe Kreol, the bigger restaurant, the drinks at the poolbar as well as the massage and spa treatments. The beach too is fantastic, and there was great service with sunchairs, umbrellas as well as possibility to borrow snorkel equipment, SUPs etc. My one recommendation to Laila is to ensure that the weekly activities programme, that is shared with guests, is actually updated for the week in question (there were some activities we were interested in that didn't happen, most likely as we were visiting during Easter, which is all good, but then they should have been removed).

I just wanted to take a moment to express my appreciation for the wonderful experience I had at your establishment. The food was delicious, the atmosphere was inviting, and the service was impeccable. A special thanks to Nimal for being so friendly and attentive throughout my visit.

We stayed for four nights at Laila Resort at the end of March, choosing the property because it is associated with Marriott International. Unfortunately, our experience with housekeeping cleanliness was very disappointing. During our stay, we noticed a significant amount of sand in the carpet and throughout the room. The overall cleanliness did not meet expected standards, which caused frustration during our visit. My wife spoke with a housekeeping staff member outside our room and requested to meet the Housekeeping Manager. A lady who introduced herself as the Housekeeping Manager (a short lady, though I do not recall her name) came to speak with us. My wife explained the cleanliness concerns, and the manager apologized and assured us that the issue would be taken care of. However, despite this assurance, no noticeable improvement was made. This experience did not reflect the standards we expect from a Marriott-affiliated property. On a positive note, we truly enjoyed our dinners at Kafe Kerole, where both the food and service were excellent.