Mandarin Oriental, Singapore

We stayed at the Mandarin Oriental Singapore for one night and had a very pleasant experience overall. The hotel is beautifully designed, elegant, and in a fantastic location, making it easy to explore Marina Bay and the surrounding attractions. However, there is currently a large construction site directly in front of the hotel, which affects the immediate surroundings and view. Our room was very stylish, modern, and comfortable. While it was on the smaller side, it was beautifully appointed and had everything we needed for our stay. Next time, as a family, we would definitely book a suite to have a bit more space. The breakfast was excellent, with a wide variety of high-quality international options. What stood out even more was the exceptional service—every member of the breakfast team was attentive, friendly, and professional. The pool area is lovely, although it was quite busy during our stay, so finding a quiet spot could be a little challenging. As Mandarin Oriental Pearl Members, we were a little disappointed that we did not receive a room upgrade. However, we understand that this may have been due to our reservation being made only one week before arrival and subject to availability. Overall, we had a wonderful stay and would happily return. The hotel’s beautiful design, excellent location, outstanding breakfast, and warm hospitality make it a great choice for anyone visiting Singapore.

Our recent nine-night stay at the Mandarin Oriental Singapore was nothing short of exceptional, and the true highlight of our visit was the incredible experience we enjoyed everyday in Haus 65. From the moment we arrived until the day we reluctantly departed, Linda and I were made to feel genuinely welcome. The level of hospitality, professionalism and warmth shown by every member of the Haus 65 team was simply beyond anything we have experienced elsewhere. The service was flawless—attentive without ever being intrusive—and every interaction felt sincere and personal. We would particularly like to acknowledge the wonderful team members who made our stay so memorable: Jaya, Sarah, Albert, Timothy, Brittany, Uni, Marie and Debbie. Every one of you consistently went above and beyond, and your passion for looking after your guests was evident every single day. Unfortunately, we didn't obtain the names of the team members who quietly and efficiently cleared tables, nor the talented chefs behind the scenes, but they deserve just as much recognition. They all contributed to making Haus 65 an experience that exceeded every expectation. The inclusions offered through Haus 65 were truly first class. The breakfasts were outstanding, afternoon tea was a daily delight, the evening canapés and dining selections were beautifully presented, the cocktails were expertly prepared, and the champagne was always served with elegance. Everything reflected the highest standards of quality and generosity. More importantly, it wasn't just the food and beverages that impressed us—it was the people delivering them with genuine pride and care. We would also like to recognise several outstanding members of the wider Mandarin Oriental team. Rudy at Reception made our arrival effortless with a warm and professional check-in. Kei at Embu provided wonderful service. Francis, our Haus 65 driver, was always friendly, punctual and courteous. Krishna from Concierge was incredibly helpful and knowledgeable throughout our stay. A very special thank you also goes to Steven, Head of Food & Beverage. When I mentioned that I wanted to try an authentic traditional Singaporean coffee, Steven personally went out of his way to obtain one from a nearby local outlet. It wasn't something he had to do, but it perfectly demonstrated the genuine hospitality, initiative and commitment to guest satisfaction that defines the Mandarin Oriental Singapore. It was a thoughtful gesture that I will remember for many years. Luxury hotels can provide beautiful rooms and facilities, but what truly distinguishes a world-class hotel is its people. The team at the Mandarin Oriental Singapore have mastered that art. Every staff member we encountered genuinely cared about ensuring our holiday was memorable, and they succeeded beyond measure. Linda and I would like to extend our heartfelt thanks to everyone at Haus 65 and throughout the hotel for making our holiday so special. We leave with wonderful memories, enormous appreciation, and absolutely no doubt that we will return. Thank you all for providing one of the finest hotel experiences we have ever enjoyed.

⭐⭐⭐⭐⭐ An absolutely outstanding stay at the Mandarin Oriental Singapore! From the moment we arrived until the day we checked out, the service was flawless. Every staff member was warm, professional, and genuinely committed to making our stay as enjoyable as possible. A very special thank you to the amazing team at HAUS 65 Club—Uni, Marie, Brittney, and Albert. Your exceptional service, attention to detail, and genuine hospitality made all the difference. You always greeted us with a smile, remembered the little things, and went above and beyond to make us feel welcome. You truly made our stay unforgettable. The hotel itself is beautiful, the rooms are luxurious, the facilities are excellent, and the overall experience was first class. It’s clear that customer service is a top priority here. Thank you again to the entire team, especially Uni, Marie, Brittney, and Albert, for making our time in Singapore so memorable. We will definitely be recommending the Mandarin Oriental Singapore to our family and friends, and we can’t wait to return for another stay!

Was part of organising team for an event on 12 July 2026. Hanafi was one of the managers who made sure that the entire whole day event went on smoothly. As part of organising team, we had no time to eat the food catered. He went out of the way to find some of the food for some of us when we realised the buffet line was closed. Such was the service excellence that made our day.

Beautiful environment, delicious food, great service.