Cabogata Beach

We recently stayed at Cabogato Beach Hotel and unfortunately had a very disappointing experience, mainly due to the lack of customer service. From the moment we arrived, the reception felt abrupt and unwelcoming. We were asked questions in a way that felt more like being “barked at” than welcomed, and little to no information was offered about the hotel or our stay. Throughout our visit, this continued across most of the staff. There was a noticeable lack of basic hospitality — no smiles, no greetings, and very little effort to make guests feel comfortable. At times, staff appeared disengaged and even ignored us. What stood out most was the atmosphere among the team themselves. There seemed to be ongoing bickering between staff members, which created an uncomfortable environment and further impacted the overall experience. It’s a real shame, as the hotel itself has potential, but the service let it down significantly. One member of staff was friendly and helpful, which shows that good service is possible — but overall, this was not reflected across the team. We hope this feedback is taken constructively, as improving the level of customer service would make a huge difference.

Cabogata Beach Hotel - We booked this hotel/resort at the last minutes due to unexpected issues with other accommodation. Wow we were pleased we did! Great parking, very pet friendly and lovely size studio with 2 bedrooms, lounge and balcony (room only). The hotel offered 2 lovely swimming pools with plenty of loungers, and an indoor pool and spa! Lovely friendly reception team; spacious bar area, outside pool bar serving snacks. Restaurant although we did not use it. Access to the promenade from the hotel grounds, with lovely walks and with shops and restaurants within 10 minutes’ walk both ways. Easy driving to Almeria, and the beautiful Cabo Gato National park, both coastal and inland. We stayed 5 nights and loved it!

This hotel was classed as 5* but it isn’t. Very few staff spoke English. On check in we weren’t offered a safe key . I had to request this separately - odd when this is free. Rooms have a kettle but no cups / tea or coffee. You are expected to buy this at €7.50 a day. Extortionate. The breakfast buffet had loads of choice but the ‘hot’ food was tepid at best. We ate the 1st night in the hotel buffet. €92 for 2 with one glass of wine. There was little choice in food and again it was tepid. Again extortion. The pools had lots of missing tiles in them. There was only 1 outside bar which took an age to get served in, even though they didn’t seem busy. The cocktails were €12 making them €4 more expensive than outside the hotel. A half pint of beer in a wine glass by the pool is €4 again extortion.

Hotel has a lot of potential, but right now it’s definitely not a 5* experience Majority or staff seem really demotivated and unqualified, no smiles, no care, no enthusiasm or interest to be there The hotel itself is very spacious, luminous and clean, but the design and maintenance are very basic and really need some attention. The food barely would comply with a 4* standard, very basic and unexciting, especially breakfast- starting from Mercadona style dry old croissants and bread rolls, through to really embarrassingly poor service at the pool bar. The location of the hotel is fantastic, as are the 2 big pools We won’t be back mainly because of the sad energy from the staff, lack of entertainment, and below par service and food. For the value it’s really not bad, as long as you understand in advance that you’re basically just getting the location and potential to be great

We booked 3 nights at the last minute as plans to go to Granada floundered as we hadn’t booked excursions in time. The hotel looked nice on line but we didn’t have high expectations as the price was very reasonable. The hotel is BEAUTIFUL. We booked a Presidential suite which had two big bedrooms one with en-suite bathroom and another bathroom off the living room three balconies and very well appointed. The pool area is enormous with a family pool and (I think) an Olympic length pool. Loads of beds and straw umbrellas. Also an indoor pool and spa. The a la carte restaurant was good, not expensive, there was also a buffet restaurant ( I think included in the half board etc) which we didn’t use and a pool side bar/ cafe. The staff were all very pleasant and helpful. Our only criticism would be don’t be in a hurry for check in/out or pool service. However be aware unless you have a car there is little to do in the surrounding area. The beach is beautiful but no beds etc. The nearby restaurants were very inexpensive but not fancy. I would recommend this place for anyone who wanted to chill out or a family looking for an inexpensive getaway but don’t come if you’re looking for night life!