Cabogata Beach

We have recently stayed at this hotel for a short break. It is classed as 5 star, it is lovely to look at, however, I feel it is a case of style over substance. On arrival, as we had checked in previously online, it was a fairly simple procedure, however, we were not given any information on the hotel or its layout. There was no offer of assistance with our luggage even though it was obvious my husband has walking difficulties. The receptionist just pointed to the corridor and said the lift was there, it was a long walk to the lift, many areas were a good walk and flight of stairs to the pool and dining areas even though the hotel states it accessible for all guests. The room was clean and well presented, with a good view over the pool to the sea, but we really did not like the layout of the open plan bathroom, the toilet cubicle was ridiculously tiny. The whole atmosphere of the hotel was soul less, there wasn’t any sort of bar to relax in, only outside tables or high stools and tables in a sort of dining room. We were on bed and breakfast basis, there was a large selection to choose from, but unfortunately there were a lot of small flies around the fruit section and some of the dishes on the hot plate looked like they had been there for a long time. The pool area was good and well kept with plenty of sun beds and shades. For the price we paid we would have expected a lot more, we actually left a day earlier than planned and doubt if we would go back or recommend the hotel.

We recently stayed at Cabogato Beach Hotel and unfortunately had a very disappointing experience, mainly due to the lack of customer service. From the moment we arrived, the reception felt abrupt and unwelcoming. We were asked questions in a way that felt more like being “barked at” than welcomed, and little to no information was offered about the hotel or our stay. Throughout our visit, this continued across most of the staff. There was a noticeable lack of basic hospitality — no smiles, no greetings, and very little effort to make guests feel comfortable. At times, staff appeared disengaged and even ignored us. What stood out most was the atmosphere among the team themselves. There seemed to be ongoing bickering between staff members, which created an uncomfortable environment and further impacted the overall experience. It’s a real shame, as the hotel itself has potential, but the service let it down significantly. One member of staff was friendly and helpful, which shows that good service is possible — but overall, this was not reflected across the team. We hope this feedback is taken constructively, as improving the level of customer service would make a huge difference.

Cabogata Beach Hotel - We booked this hotel/resort at the last minutes due to unexpected issues with other accommodation. Wow we were pleased we did! Great parking, very pet friendly and lovely size studio with 2 bedrooms, lounge and balcony (room only). The hotel offered 2 lovely swimming pools with plenty of loungers, and an indoor pool and spa! Lovely friendly reception team; spacious bar area, outside pool bar serving snacks. Restaurant although we did not use it. Access to the promenade from the hotel grounds, with lovely walks and with shops and restaurants within 10 minutes’ walk both ways. Easy driving to Almeria, and the beautiful Cabo Gato National park, both coastal and inland. We stayed 5 nights and loved it!

This hotel was classed as 5* but it isn’t. Very few staff spoke English. On check in we weren’t offered a safe key . I had to request this separately - odd when this is free. Rooms have a kettle but no cups / tea or coffee. You are expected to buy this at €7.50 a day. Extortionate. The breakfast buffet had loads of choice but the ‘hot’ food was tepid at best. We ate the 1st night in the hotel buffet. €92 for 2 with one glass of wine. There was little choice in food and again it was tepid. Again extortion. The pools had lots of missing tiles in them. There was only 1 outside bar which took an age to get served in, even though they didn’t seem busy. The cocktails were €12 making them €4 more expensive than outside the hotel. A half pint of beer in a wine glass by the pool is €4 again extortion.

Hotel has a lot of potential, but right now it’s definitely not a 5* experience Majority or staff seem really demotivated and unqualified, no smiles, no care, no enthusiasm or interest to be there The hotel itself is very spacious, luminous and clean, but the design and maintenance are very basic and really need some attention. The food barely would comply with a 4* standard, very basic and unexciting, especially breakfast- starting from Mercadona style dry old croissants and bread rolls, through to really embarrassingly poor service at the pool bar. The location of the hotel is fantastic, as are the 2 big pools We won’t be back mainly because of the sad energy from the staff, lack of entertainment, and below par service and food. For the value it’s really not bad, as long as you understand in advance that you’re basically just getting the location and potential to be great