Ohtels Gran Hotel Almeria

Despite checking in online we still had to check in once we got to the reception desk which I found quite annoying but it was what it was. After check in which just required a signature (maybe that was the benefit of check in online) we went to our room which overlooked the pool. The room itself was well laid out and the bathroom itself was very nice and modern with everything working as it should. The shower stall actually drained quickly ! Housekeeping was quick and efficient and left clean towels everyday. One thing to note and something I found quite unusual was the fact that the bottles water was not replenished daily (only 1 pair when we arrived) and there was not tea and coffee making facilities. Breakfast area was light and welcoming with a range of fresh food replenished quickly, the host working hard to maintain a clean breakfast room. There was an egg station too. Another thing to note there were no glasses available for water or large mugs for tea only what was on the table. Good experience overall.

What a great hotel, and excellent value. clean, bright, comfortable beds, lovely staff, good breakfast, onsite parking.. i cannot find fault here at all. would stay again next time i am in the city for sure.

I’m so disappointed I have had to do this. However, after weeks of trying to contact the hotel via email & social media, I’ve been promised for three weeks that management would get in touch. I think it’s fair people should know. My advice, after being a loyal customer with Ohtels all over Spain, be mindful of this Almeria hotel. On Friday 20th June, I checked in for 3 nights. The hotel is beautiful and I was excited!  On Friday, between 4pm-9:55pm we had to call maintenance 5 times to fix our air con. It was making a loud noise and it wasn't coming on sometimes. It was SO hot!! The noise, we did a video to show reception.  It wasn't good. Took over 1 hour for somebody to come. A chilled Friday night was out the window. When ladder and a man with tools in my bedroom late at night 9:55pm when I did my first call from 4pm! On Sunday, I wanted a beautiful breakfast so I treated myself & decided to have one in the hotel. €14 I made my self a hot breakfast (Luke warm) and as I was eating it I found a bug inside. (See pictures) It was big and black with wings. I was sat inside NOT outside. I told the chef. She took it out of my food & and said sorry.  She didn't take any of the contaminated food away from the buffet. No checks were made. More people went for the same food I had where the bug had been inside. The bug could have been in the beans or the cooked vegetables. Again, nothing was taken away from the buffet and replaced with fresh. I was stood there watching as I was drinking water. The bug didn't fly into my food, it was under the vegetables which was mixed with beans. I couldn't and didn't want to eat anything else, it made feel sick. My huger had gone. I had to ask for a refund that was not offered, which took hours to get back. I had to go back to my room and wait because there wasn’t a manager working Saturday & Sunday??? That evening on my flight home at approx 10pm-2am I had diarrhoea. I assume it’s from ohtels breakfast as all I had all day was plain bread and water. Bugs of that type carry germs from all sorts.  I may have eaten another without me even knowing. I hope to hear from ohtels to restore my faith in the company again. Huge dissatisfaction. I work hard to go on holiday!

This hotel is not ready to be open yet. We checked in 2 days ago, leaving tomorrow. . Renovations and furnishing are incomplete. It is now 9:30a.m. and we're hearing loud drilling from the floors below. Painters are at work around the pool. On arrival our "superior double/ocean view room". had a bed and one chair, no artwork on the walls. The balcony was bare, nowhere to sit. The shower is positioned in a way that floods the bathroom floor, and it has no soap dish. On check-in the ceiling fan did not work, the room safe did not lock. We were able to get some of the problems fixed, but the hotel clearly is not fully functional. How do they get away with charging full rate? On the plus side, the bed is comfortable.

It has been closed for refurbishment, just opened in April, and basically it is not ready, and yet is charging a very high price for a poor experience. Wait a few months and maybe it will be OK. But we had a disastrous night there for twice the price of the other hotels in Almeria. I won't bother listing the things that went wrong (I have written to them directly), but there were many and we left very unhappy, particularly as we were regular guests over the last five years. We should have been warned that the hotel was not ready, or offered a discount.