Albir Garden Resort

Hotelové vybavení a zařízení vše ok.Wi-Fi na recepci zdarma.Aqvapark a 3 x bazén 100%.Restaurace slušná jídla se ale moc nestřídají.příplatek na in Exclusive nemá moc význam těch pár nápojů lze koupit i v supermarketu naproti hotelu.Pouze místní provenience (nic moc) Večery hlučná hudby z dětské animace a později k ránu řvaní a bitky Britských turistů,na něž se hotel zaměřuje.Ráno u bazénu krev zvratky rozbité lahve,které postupně dopoledne služba uklízí.Vzdálenost na pláž přes 2 km,tato je kamenitá velké oblázky. Cena je ok,ale příště raději jinam.Vyvarujte se vlaku velká zpoždění i přes 1,5 h,všude busem cena 1,5 E osoba směr (jednotný tarif)

We have just come back after a 6 night stay and really do not understand the negative reviews. We got to the hotel just before lunch we couldn’t check in as our room wasn’t but we were able to put our suitcases in a room and could have lunch which was lovely our room wasn’t ready after lunch. I booked with tui and said it was our anniversary. The lady at reception when we checked in said happy Anniversary to us which was lovely and then we got to our room we had a bottle of cava and a plate of fruit waiting for us really lovely touch and made a great start to our holiday. We had an amazing time the hotel is in a great location very clean the staff very friendly and they work very hard. Entertainment is only on Thursday Friday and Saturday off peak we went home Saturday so had two days but it was great. Food we had no issues plenty of choice in the restaurant but if not the snacks were amazing. The breakfast was particularly good. There has been mention of lots of children in groups but this is a sports hotel and we had no issue with them. We will defiently be returning I want to go in the outside pool it looks very appealing we did go in the inside pool that was nice but not that warm although the jacuzzi was lovely and warm. Great hotel

The **Albir Garden Resort** in L'Alfàs del Pi (near El Albir, Alicante, Spain) markets itself as **Spain's largest sports resort**, particularly targeting professional athletes, sports federations, and larger groups of mostly young athletes. It promotes extensive sports facilities, including options for football, athletics, tennis, swimming, and more, which indeed attracts these kinds of groups seeking affordable accommodation close to training amenities. However, this focus on volume and low-cost stays appears to come at the expense of basic quality, maintenance, and ethical standards. My room and the one of my neighbors was worn-out, and in need of significant updates—far from what one might expect even from a budget-oriented resort. Cleanliness is superficial at best, with many areas showing signs of neglect. Most disturbingly, the property is home to a large colony of feral cats roaming the grounds, including around pools and guest areas. These animals are not properly cared for: they lack sterilization, regular veterinary attention, or humane management. Tourists sometimes feed them, but the cats frequently show clear signs of suffering—fleas, ticks, injuries, broken limbs from escapes, and indications of mistreatment. Reports suggest the management resorts to trapping them as a cheap "solution," leaving them confined for indefinite periods until they "disappear" with unknown fates, rather than addressing the issue through proper animal welfare channels like neutering programs or partnerships with rescues. When I raised these concerns at reception and attempted to discuss them with management, I received no meaningful response or willingness for open dialogue. While the sports setup may suit groups prioritizing cheap beds and facilities over comfort or ethics—and some families or athletes overlook the issues for the price—the overall experience is disappointing and troubling. The neglect of basic hygiene, room conditions, and especially the inhumane treatment of the animals makes this place unacceptable for anyone who values cleanliness, animal welfare, or a decent stay. I cannot recommend Albir Garden Resort to anyone in its current state. I would be open to revising this view if the management ever demonstrates real changes, such as improving maintenance, addressing the cat colony humanely (e.g., through TNR—trap-neuter-return—programs), and showing genuine accountability. Until then, look elsewhere.

The hotel was completely unacceptable. The pool area was dirty, with cats everywhere and cat faeces around the pool and grass areas. The rooms were extremely dated and the bathroom had a persistent, unpleasant smell. Food in the restaurant was consistently lukewarm. Large activity groups dominated the hotel and were given priority in the restaurant, leaving other guests sidelined. I complained to TUI and asked to be moved. After 48 hours we couldn’t tolerate the conditions any longer and paid to relocate ourselves. The hotel is now refusing to refund TUI for the five unused nights, which means TUI will not reimburse the additional cost we paid for alternative accommodation. TUI has also stated that they cannot offer a refund because I do not have photographic evidence — although it is impossible to photograph a bad smell or lukewarm food. I believed I had taken photos of the dirty pool, but I hadn’t, and I certainly did not want to spend my short winter break taking pictures of cat excrement. The hotel did offer a room change, but the alternative was at the very back of the property, next to a main road, on the third floor with no lift, and it had the same unpleasant bathroom smell. A further room change was offered, but this was as we were checking out , we had already packed our cases and booked and paid for another hotel. Changing rooms would not solve all of the other issues As part of my complaint to TUI, I have included extracts from multiple online reviews showing that other guests have experienced similar issues. Copied below are all the reviews found from recent travellers - the hotel admits to the cat problem. Other reviews from other sites but the smell of cat faeces in there is beyond terrible - this leads me on to the real issue this resort has with cats, it is totally overrun with them and it’s very upsetting to see really. The whole resort smells awful Very bad, absolutely bad! Old rooms, dirty bathroom, has only one restaurant with food that was nothing pleasant, was cold and very few options I went here with my children. The place looked nothing like the pictures. Firstly it seemed there was a sporting activity taking place so the place was full of athletes and bicycles and teenagers. Our room was filthy and smelly. Not sure if it was a drain problem but the smell was horrible. Called them to clean which they did but didnt stop. Outdoor pool was dirty with green algae. Indoor pool was okay. Food was okay. Place is littered with homeless cats as well. It was not quiet (busy road outside), Although the main hotel building is modern and nicely decorated the actual apartments (in the main hotel and in the 3 storey apartments (no lifts!)) fixtures & fittings in the rooms needed serious updating, broken & protruding floor tiles in the room were dangerous, smell of drains in the bathroom, Shower leaked pools of water onto the floor every time, hotel food was very basic & lukewarm, The resort was also busy as there are several large long term Touring van parks along the road which were full . one week from 10th January. On arrival I saw that there were two motorhomes and a lorry parked. They were support vehicles for several cycling teams also staying at the resort. Lots of gazebos,flags and cycles parked outside. As the week progressed more arrived whilst they had their own dining area they still used the place for holiday guests . There was no staff to clear the tables and a trolley was left for you to clear your own used plates which most people did. Really not what I expected on an all inclusive holiday. The food was mostly cold but there was plenty of salads The apartment itself was very shabby dirty skirting boards marks on the walls a well used kitchen rooms leave enough to be desired in cleaning, the second bed was a bad sofa bed, the eaten in the buffets sparse and not very good, the bad breakfasts, with frozen croissant and without natural orange juice a shame, I do not think we will return to this hotel. The entrainment on just 3 nights was a quiz,bingo,and an artist. As there was only about 12 people participating it lacked any atmosphere and it was difficult to hear due to the cyclist in the background. As a result I was bitterly disappointed with this resort and the management should not mix the two very different types of clients. I also informed them if an unpleasant smell in the bathroom and they did pour some blue liquid down the toilet on one occasion. This needs a complete refurbishment Absolutely vile place dirty grotty hotel food is vile also Staff are rude do not waste your money on this place it’s just a disgrace Please note: there were approximately 50 or so, beautiful stray cats, roaming around the resort in small family groups with kittens. I didn't see the hotel leaving out any food or drink for them and I presume they are not keen on seeing the cats roaming around, and might not be happy at seeing guests (like us) buying dry food and feeding them, and as there were few guests some looked very hungry, especially the younger ones who were bullied or chased away from food. It would be an amazing gesture from the hotel owners to consider either neutering the ones present if they can as many looked like they were interbreeding from the colour patterns and grouping or consider bringing in cat charities to try and rehome them ? Food was average, not hot at all. Asian night was good though, some dishes, whilst not hot, were tasty. Lots of areas for improvement, lots of repairs needed. It's a big resort and maybe during high season they deliver, but I would not book again. Food not hot, go early to eat. The food wasn’t the best but it is worth what you pay Food in restaurant always Luke warm didn't matter what time you went in there. The only good point to our fully inclusive holiday was the bar staff work very hard. Could not wait to check out and go home Cons: The food - biggest let down - food is either lukewarm warm or cold - hot lamps totally ineffective, like even less effective than you would imagine This hotel must be one of the worse holidays we have ever had. First impressions on arriving looked clean and welcoming. The food was just about lukewarm hard to enjoy cold food. We was a party of five all of us couldn’t wait to leave and come home. Rooms were in major need of updating and renovation but we found them acceptable for a weekend. We had the buffet option at the restaurant, food was exceptionally poor with dinner I’d suggest not safe to eat; hot breakfast even at opening was cold Holly 28 Nov 2025 Extremely disappointed with our stay, the cleanliness and hygiene was so appalling we could only manage 1/3 of the nights we had booked and had to seek urgent accommodation elsewhere. The experience fell far below the expected standards of comfort and cleanliness. Upon arrival, we also discovered that the property was teeming with feral cats, something that was not disclosed prior to booking. This caused significant distress, as my Mum suffers from allergies and I have a phobia of cats. Stayed 3 nights in Nov 2025 · Verified review Response from Guest Experience on 13 Dec 2025 We sincerely regret that your experience did not meet your expectations. Our goal is always to provide a comfortable and pleasant stay, and we are sorry that you chose to leave without giving us the opportunity to assist you at the reception, where we would have gladly looked for an immediate solution. Regarding the presence of cats in the common areas, we are aware of the situation and are actively working to manage it in the best possible way, minimizing any inconvenience for our guests. We appreciate your feedback, as it helps us improve, and we are sorry that your experience did not reflect the standards we strive to offer. The room we were given had 2 camp beds and a dirty sofa and old fashioned bathroom. It was so bad that we did not stay in the room. We checked out 30 minutes after arriving and informed reception that we did not like the room on departure. No offers were made to find us a different room Definitely the worst hotel we have stayed at in Spain in relation to the price we paid per night. We have travelled around the Spanish coast from Costa Brava to Costa del Sol over the past 15 years and stayed in hotels for several weeks per year. The only good thing about the hotel is that it is relatively close to the wonderful beach with good restaurants. Hotel very run down, electrical outlets that were completely open, hanging kitchen doors, smelly rooms and furniture (bed, pillows, linen smelled of damp and mould). No possibility to hang clothes to dry. Simply miserable. We had booked a whole week, but left after just one night.

This place is amazing, staff are amazing,food is amazing we loved it here. I just have to give a special mention to the entertainment man Manuel and the bar man I think his name was pedro not sure, these guys need a pay rise they are the heart to this place. Thankyou for making our stay a bit more special and we will definitely be back