Albir Playa Hotel & Spa

This hotel was good except for one key issue - the pool was closed for planned maintenance and we hadn’t been informed. The weather wasn’t hot by any means but we expected to use the pool. We have since raised this with TUI and have been told that because we have no evidence to back up our claim there will be no compensation. We are not looking for much but find it unacceptable that TUI can sell a holiday package with a key feature missing!

Lovely hotel, no real issues apart from the shower in the room! Instead of the water staying within the shower, unless you had the pressure really low the water flooded the whole of the bathroom and spread into the room! We did report it and the maintenance team reacted very quickly but it didn’t really solve the issue and we learned to keep the water pressure very low. Apart from that the room was very comfortable. Not a pool view but it meant when we got back to our room after a day out we still had full sunshine on our balcony. Beds really comfy. Location great a short stroll to the beach or shops and restaurants. Supermarket on the doorstep, perfect to buy extra supplies. Breakfast selection very good. We would return.

Paid extra on check-in for an upgraded room €210 euros for room in the deluxe area on the 5th floor. Nice room, but no tea/coffee making facilities , which as seasoned travellers have never come across 😳😳. Also no glasses 😳 2 paper cups. No words. Thankfully we had brought our own tea and coffee making facilities from home. We also purchased 2 glasses from the charity shop over the road from the hotel so we could enjoy a glass of wine on our balcony with dignity 😀. The worst thing about this hotel is you cannot take your purchased drinks from the bar into the restaurant, and you also cannot take any drinks purchased in the restaurant 🙄 back to the Bar. What an absolute joke. Felt like a naughty child when told I was not allowed to take our drinks into the restaurant. Thank you Isa for making the start of our holiday a very negative experience. 😳 Breakfast, again no words. Cold, eggs cooked to an inch of their lives inedible. No cooking to order, fresh from the pan. Most of the staff are miserable and don't make you feel welcome. We have just retired and want to live life to the full. We absolutely 💯 will not come back to this hotel. The staff that are welcoming 🙏 will be mentioned in the leaflet issued by the hotel 🏨 😢😢😢😢

5 day break at this lovely hotel. This was my 2nd stay in 18 months. Stayed in rooms 105 & 109 opposite the Lidle. Hotel was just as good as before. Great location. Good Facilities. Lovely food & staff couldn’t do enough. Will definitely visit again.

I stayed here with my daughter in August - the hotel itself was in a nice, convenient location, a few restaurants, a shop over the street - but there was a lot of homeless people who would stay outside the hotel - definitely not the fault of the hotel & their staff, but it was a bit off putting (most of them kept themselves to themselves, but we did get harassed on our way to a restaurant on one occasion). The staff were lovely, from reception to the pool bar, and the spa was excellent. However, the pool is much smaller than it appears to be on the photos, and 99% of the time part of it was closed off for children’s games. The food was lovely, a huge selection and great service all around. The rooms were a big size, lovely air-con, and a big bathroom. Beds were excellent, really comfortable, but it was a bit dated. TV had spanish & english channels, which was great. Overall, we enjoyed our experience but probably wouldn’t visit again.