Asia Gardens - A Royal Hideaway Hotel

Byli jsme zde ubytováni od 20. do 23. června a mohu jednoduše říci, že to byl pěkný odpočinkový pobyt. Přijeli jsme pozdě kvůli zpoždění letu z letiště Leeds Bradford a měli jsme zarezervovanou dopravu z hotelu. Když došlo ke zpoždění, byla jsem e-mailem v kontaktu s recepcí a informovala jsem je o našem pozdním příletu. Vždy odpověděli a změnili čas vyzvednutí. Byli jsme uvítáni na letišti, kde jsme nastoupili do Lexusu 450 s hybridním pohonem 4x4. Transport trval zhruba 30 minut a měli jsme velmi přátelského řidiče. Po příjezdu jsme se zapsali a dostali horké ručníky a thajské čaje. Měli jsme vynikající luxusní pokoj s výhledem na moře. Pokoje jsou prostorné, s veškerým moderním pohodlím, velmi pohodlnými postelemi, minibarem, TV a dokovací stanicí pro iPod. Měli jsme jen nocleh a snídani. Snídaně byla vynikající a vhodná pro každého. Spousta opalovacích lehátek a klidná thajská hudba, která hrála v okolí. Zahrady jsou úžasné, v noci zde dělají velký hluk žáby. Nejprve jsme si mysleli, že to je nahrávka na CD. Bary jsou pěkné, ale drahé, 2 Coly za 9 eur. Vše se ale nachází na fantastickém místě, takže je příjemné si to užívat. Určitě se vrátíme, tentokrát na delší dobu. Chtěli bychom poděkovat personálu za dobrou práci.

We had a couples massage booked at Asia Gardens Spa and arrived early, as we were genuinely considering staying at the hotel that evening. As frequent guests of luxury brands such as Four Seasons and Aman, we are very familiar with the level of service and flexibility expected at this standard. Upon politely asking if it would be possible to briefly view the hotel or an available room, we were met by the concierge manager with a notably dismissive and unwelcoming attitude. We were told this was “hotel policy” and that non-guests could not be shown the property. While policies can vary, what was particularly disappointing was the complete lack of hospitality, flexibility, or basic courtesy in how this was communicated. Despite having a confirmed spa reservation, we were also told we could not remain in the lobby and were repeatedly directed away, which felt unnecessary and uncomfortable. At no point was there any effort to assist, offer alternatives, or handle the situation in a manner consistent with a luxury guest experience. As a result of this interaction, we chose to cancel our treatment and decided not to pursue staying at the hotel. We hope management takes this feedback seriously, as the issue is not the policy itself, but the tone, approach, and lack of guest awareness shown by the concierge manager. This level of service does not reflect the standards expected from a hotel positioning itself in the luxury segment.

We stayed at this hotel for 3 nights to celebrate our Silver Wedding Anniversary and Christmas. Firstly the hotel is absolutely delightful. The landscaped gardens are amazing and beautiful. The swimming pools all looked so inviting but unfortunately only one was open being winter time, but that was heated. Our room was of a good size but I felt that parts of the decoration and furniture were in need of a little tender loving care. The bathroom however was large, well equipped and had lovely toiletries. Our bed was extremely comfortable. Our meal at the Ko Samui restaurant was good and bad. The Japanese sushi starter was excellent but our main course dishes were disappointing. My husband´s Pad Thai was a congealed mass and my basil beef was grossly oversalted. The Christmas festivities at the hotel were excellent. I particularly enjoyed the "wishing" ceremony on Christmas Eve with lighted candles by the fountain. Very magical and the champagne was excellent. We then enjoyed the buffet (both on Christmas Eve and Christmas day lunch), which had a huge selection of dishes - the best I have ever seen. I particularly enjoyed the lobster and crab and of course being British, the roast Turkey, which was beautifully tender. With both meals we also had excellent complimentary wines. Lovely ambiance in the restaurant. The staff at the hotel were exceptional. So helpful, friendly and professional - nothing was too much trouble for them.

We had a fantastic stay at Asia Gardens Hotel & Thai Spa, but the real standout was the food. Every meal felt like an occasion — from the beautifully presented breakfasts to the exceptional Asian and Mediterranean dishes at dinner. The quality, variety, and attention to detail were far beyond what we expected. The setting is peaceful and lush, but it’s the dining that truly makes this place special.

We stayed at Asia Gardens Hotel & Thai Spa as a family and enjoyed the spacious setting and relaxed atmosphere. The surroundings felt well organized and calm, making it easy to spend quality time together without feeling rushed. Our room was clean and comfortable, and the overall environment suited both adults and children. A pleasant option for families looking for a peaceful stay in a well-kept resort setting.