Hotel Benidorm East by Pierre & Vacances

Should not have 4 stares. Tired rooms with paper thin walls, no room safe, we had 3 young lads oneside and 3 young lads the other shouting. Terribly drunk, slamming doors 3am. Lifts are so small, massive sunbed shortage, very basic food for a 4 star. Great friendly staff and the free bus to town is ace.would NOT go back or recommend anyone I know to go. Shame.

Definitely not 4* hotel.. Breakfast - lots of options, however mostly all of it is gross. Scrambled eggs drowning in milk, dirty cups and plates. We paid for dinner one evening which was €16 each and there was next to no options which consisted of rice and canned meats and NO access to drinks! There is however, nice food to order by the pool. This is a little pricey but easier than walking up and down the massive hill where the hotel is located. We opted for using the taxi to and from town which cost around €20 each day. If you don't want to pay for a taxi there is a bus that goes down to the beach and this is free. The rooms - I can see lots of comments regarding the cleanliness of the rooms, and each time the hotel has responded quoting that they spoken to their staff etc.. anyway, the rooms are barely clean. The cleaners do come each day but they do not clean: they empty the bins, replace towels, make the bed. In such a hot climate, it would be nice to receive fresh sheets after sweating in them all night long (AC is shockingly bad). Upon check-in, we were greeted by a drunk man who has wet himself. He was being ushered to the ATM by security to pull out money? Hotel management arrived and stopped this and assured him he was not being fined (this was very dodgy so made sure to avoid the security). Took us until our last day to realise there was an indoor pool - we got given very little information about the hotel on check-in. The pool area is also far too small - it is extremely difficult to find a sunlounger to sunbathe. Finally, the lifts! Well these things are about 30 years old and shake and are extremely small. If you do not like lifts - please do not book this hotel. This hotel is in need of some serious investment, along with training for the staff on basic hygiene. Dirty plates and cups at meal times and poor cleaning of the rooms is not a standard I'm sure any hotel wants to achieve. All that is needed is some basic attention to detail.

Filthy vile hotel. Did a review already about a diabetic guest checking in at 10pm when the kitchen closed. He was refused food. The lying hotel responded that he was offered food up till 11pm which was a blatant lie by the hotel manager.