Hotel Benidorm East by Pierre & Vacances

Hotel is okay food not bad but the service when i made a complaint was not good i paid £10 for natchos witch came out with a tiny pot of squirted cheese i asked for some cheese to put on them as they where dry they basically said no i mean i would have even paid the extra i felt embarssed so i just walked away and left the food.. Dont eat at the bar the foods not worth the money and you will be dissapointed Thats my only fault....

Here at the moment having a great time. The shuttle bus is great to beach and the driver is very friendly. Rooms are clean and all the staff have been lovely. The gift shop is great. Only thing is the bar is very expensive but we just got bus down the hill and found much cheaper places. Definitely coming back at Christmas

I have left reviews for 20 years and recently the absolute appalling negativity towards some hotels, I really believe its ruining a lot of business by nitpickers. I read reviews on this hotel before going and wondered how the manager was replying the way he was, after coming to this hotel and having a fantastic week I can now understand how the manager feels people running his hotel into the ground. We arrived after 12am, receptionist was lovely check in was a breeze. Got to our room on the 2nd floor. 2 big wardrobes, twin beds, tv and a spotless bathroom. Big balcony with table & chairs. The next morning there was a small queue for sun beds the gates opens at 10am, very little umbrellas they're could be more. But getting a bed at any time was not an issue as people were coming and going. Pool bar was perfect had everything you need and there's a little onsite shop. Two negatives about the pool area, we saw two different lifeguards one was on the ball he stopped all the jumping and foolery that cause accidents. The other one did not which caused a bigger workload the following day on the second lifeguard. The apartment block from behind the hotel was able to use the pool and sun beds even though they have a pool so hotel clients paying the premium of the hotel were sometimes left with out a sunbed. Cleaner was fantastic I didn't catch her name but every morning she stopped to talk to us asked us where we were from, changed towels bins etc. We had breakfast one morning had everything you would want hot breakfast, breads, pastries, cereal, yogurt, meats cheese coffee tea, no complaints. Sometimes the hallway was noisy as they are very narrow but just people going to bed. It is up a hill there's a free bus that parks across the road it goes up and back from 10 til 8.30 (it doesn't run for a period in the afternoon) and a taxi back up the hill was less than 5 euro. Honestly is a brilliant hotel and I would stay here again even with the hill.