Hotel Benidorm East by Pierre & Vacances

After reading reviews we were a little wary of what to expect of this hotel. However, couldn't fault it. We did Benidorm for 5 days and this hotel wasnt our original booking but we were so glad Love Holidays changed it to this one. The hotel is clean, tidy, well presented and when we were there, quiet. The breakfast room is massive and has a great range of foods including full cooked breakfast with 3 types of sausages, bacon, eggs done 3 ways, mushrooms, hash browns, Spanish omelette, bacon. Full continental breakfast including pate. Fresh fruit and yoghurt, cereal, breads etc. Also, free chilled cava. The indoor pool was large and looked clean although we didnt go in. The bar is a large area with comfy sofa seating and tables and chairs. Theres a kids area with games and air hockey. They have entertainment every night and a disco. Small shop on site which is reasonable for gifts and souvenirs. Room itself was comfortable. Not huge rooms but clean and comfy beds (we had 2 singles put together). Bedding was clean and crisp and smelled of laundry. Towels were huge and clean. Shower was a power shower and was good and hot. Our view from the balcony was sadly a roof top but it was too cold to sit out anyway. The hotel isnt near the strip and is up hill but there is a free bus every 20 minutes to the front and back until 8.30pm. Staff were friendly and polite.

We stayed 4 nights over Valentines weekend. Having read the latest reviews we panicked a bit over what we had booked. There was no need. Arrived about 10pm and the staff were friendly, helpful and check in was very quick - even had chocolate hearts with our room key. Room was spotless, although I do agree that a kettle would be nice. Clean bathroom, fresh bedding, mini fridge and balcony. Fresh towels every day. Breakfast was included and there was something for everyone from fruit and cereal to continental or a full cooked breakfast. Plenty of drinks choices. The hotel is a walk from the main beach/shops etc but there’s a shuttle bus if you want it, we enjoyed the walks up and down - prefer to be a bit out of the main centre anyway. Entertainment every evening, we only sat in there one night. Bar staff very friendly and helpful. Yes it was mainly in Spanish but guess what - we were in Spain! Most of the guests are Spanish so why wouldn’t it be? Overall we had an amazing time, and will definitely be booking again.

This hotel was disgusting in every way, from the filthy apartment with dirty floors, dangerous peeling microwave, black on the bath and brown covered toilet to being thrown out after being drugged, beaten and robbed in the street. That's correct, asked to leave after being brutalised by gangsters, this hotel thought that the best way to help me was to kick me out with 6 nights to go and my deposit of €300 and €20 iron deposit kept. And all because I was upset over being beaten and robbed.