Hotel Sun Palace Albir & Spa

This is not even close to being a 4 star hotel. It is 2 star at best. The pool was filthy and breakfast was questionable. The hotel is tired, old and the seating inside and out of the hotel is filthy. Bedrooms were spotless and the staff were all lovely. Within 30 mins of our arrival about 100+ very excited schoolchildren arrived. They naturally all wanted to use the pool so that became a no go area for the adults who were already there. The children were impeccably behaved but obviously noisy because they were excited. We booked the hotel (2 couples) with Booking.com who advertised it as adults only. We went to join the queue of other guests at reception all asking why children were in the adults only hotel. Reception told us it was an 'Adult friendly' hotel ?? Easyjet were advertising the same. Within 18 hours both tour operators had removed the 'Adults only' comment. The location of the hotel is not great but an 8 seater van is provided free of charge to take you to and from the front in Albir. A nice touch. Would not go to this hotel again but this is through no fault of the staff who were brilliant. It's just a tired, not overy clean hotel.

We booked this hotel for a 3 day relaxing break on the assurance on Booking.com was adults only. ITS NOT!! Within an hour of our arrival we were invaded by 4 coach loads of school children running amock, taking over the pool and the sound of screaming 12 yrs olds reverberating around the hotel. The hotels reaction was a shrug of the shoulders and that Booking.com shouldn't have stated it being adults only....it should be 'recommended for adults'...Still incorrect. We are NOT the only ones complaining! Because of this I would not entertain this hotel again.

We had a lovely time at the Sun Palace. I saw other reviews complaining about it not being a 4* hotel, but how could you expect this for the price? The hotel is spacious, air con works brilliantly (not too hot, not too cold), staff are helpful, breakfast buffet was plentiful. The hotel is approx 10 min downhill to the main shops/restaurants. It's a bit of a slog coming back up in the heat of the day, but it's a lovely peaceful setting and we never had a big issue with it. We took a coach transfer from Alicante airport via Benidorm. Albir is a lovely, low-rise seaside town compared to the high-rise intensity of Benidorm. You can walk to Altea in about 30 mins - pretty whitewashed old town on a hill. The Sun Palace was a lovely base for a short break. I'd go back.

Stayed at the hotel in April for 8 nights. Having been to Albir previously we knew the location of the hotel, and it is situated on a hill in a residential area. We like walking and enjoyed the walk down to the beach and close to the national park where you can walk up to the light house. We really enjoyed our stay, the rooms are cleaned daily, with fresh towels and we had a lovely view across the bay. The pool area is lovely, and there is a nice terrace you can relax on close to the bar. There were plenty of loungers and never had an issue securing one. The hotel itself is a little tired, however clean & perfectly suitable for all your needs. The restaurant does get busy at times, however we always got a table and were served quickly. Food was good, drinks were not expensive and we were on full board basis. I liked that the hotel was full of older Spanish couples and nice to see them having a good time. Staff were friendly and helpful, especially the staff in the restaurant who worked hard to ensure everyone had their drinks. We really enjoyed our stay here and would visit again.

No drinks available during dinner. 2.50E for a small water. Food isn't great. Mostly congealed and cold, 1/2 hour after opening. Breakfast was a bit better, due to drinks, coffee, water, juice. Even allowing for "out of season", selection and standard was poor. Indoor pool is not included in holiday price, even in December. A quick call to easyJet confirmed they had stated costs MAY be charged for"extras". Fair enough for massage, spa etc, but I don't think an indoor heated pool is extra? As a good will gesture, easyJet gave me a credit to reflect my unhappiness. That wont cover the price of the pool for 90 mins x 2 guests. (20E each) Room is travel lodge standard (ok!) comfy bed, bath, shower, fridge, but nothing to make tea/coffee. That's chargeable from the bar from 10:00am not the worst holiday, but far from the best. I know it's what you make of it, etc, but i still expected a certain standard from a "4" * hotel advertised with easyJet. Take-home from this review.... easyJet stated a few times, TripAdvisor reviews are available!! Read them!! And do with them what you will 😁