Mercure Benidorm

Lots of issues but main one is unable to enjoy the pool area due to only a few beds ever in the sun due to being surrounded by high rises and trees and the same people reserving beds every day with towels The horrendous work noise from 8am ( actually woke us daily ) from the main road - no notice of this ongoing noise The fact that the restaurant area cannot cope with the amount of guests so often food ran out and we ate actually in the bar area or the reception area as no tables free The buffet food was minimal and repetitive and underwhelming The actual area is very run down and unattractive and is approx 15 mins walk to old town and 30 mins to the Strip The room was lovely with a comfortable bed - we asked for softer pillows as advertised and were told “ we will see “ and nothing happened We expected refreshed water bottles daily but that didn’t happen The cleaner came every day but just tidied our bed and refresh ed towels - marks in the shower were there throughout Very very disappointed as expected much more

Lovely hotel with large, calm gardens which is fabulous in busy Benidorm. Loads of comfy sunbeds. Good pool bar with nice snack menu and lovely drinks! Great rooms, very comfy. Odd bathroom layout with loo in tiny room. We had facials and massages, good prices and excellent service. Friendly service at the bar. Great stay, highly recommended

There is absolutely nothing negative I can say about this hotel,!!!From the place,the food,the pool and most importantly the staff...,you receive consistent happy people the minute you walk in..,,the wonderful people at reception.... breakfast staff.,...and shout out to the guy cleaning the carpets in our hallway.....Ali I see each morning and gives us the biggest greeting.You certainly will never regret booking this hotel ☀️☀️🩷🩷

First visit. Was very impressed when we arrived. Beautiful hotel with friendly and helpful staff. Arrived on Sunday and it was peaceful and relaxing around the pool. Monday was totally different. Noise from a local construction site started from 8.30am. The noise from 2 pile drivers was deafening our peaceful break was ruined. We spoke to reception who were sympathetic but couldn't resolve, not their fault. We should have been made aware by the tour operator there was construction work nearby and the noise level would cause disturbance as we wouldn't have booked. Advised by a local shop assistant this has been going on for 2 months! Likely to continue for a while. Would return to this hotel but would check the work has been completed before we book.

Hotel very modern but layout of room ? Sink area looked into bedroom. Toilet was in cupboard.no window. Nowhere to place case and no drawers. No atmosphere in hotel and comlimentary room due to late flight was just toilet/shower room which had loads of dirty towels and dirty overflowed bin!!! Holiday ruined due to road outside being drilled and banging with huge drills 8.30 til 6pm everyday so couldn't sit around pool or hotel even if we wanted too !!!