TRS Ibiza Hotel

Všechno bylo skvělý. Jídlo perfektní, personál, který pomůže s čímkoliv, nic není problém. Nádherný hotel, čistý, se super programem. Klidné místo, ale přesto blízko do města. Rádi se s manželem vrátíme. Více takovýchto hotelů.

We previously stayed at TRS Ibiza and unfortunately our experience was not entirely what we expected from a five-star hotel. During our stay we encountered several issues, including a leaking bathtub and no towels in the room despite reporting this to reception multiple times. Each time we were told someone would come to resolve the issue, but unfortunately nobody ever did. We also experienced long waiting times for drinks. Eventually we spoke with Patricia Ribas, who kindly tried to assist us and arranged that we could stay in our room a few hours longer on the day of departure as a gesture. While we appreciated her effort, the situation remained uncomfortable. During this extended stay the room key repeatedly stopped working, preventing us from accessing the room several times, and at one point a housekeeping staff member informed us that we should already have left the room. Because Patricia tried to help us at the time, we deliberately chose not to post a public review and instead contacted the hotel and the Palladium Hotel Group privately afterwards. Unfortunately, despite several attempts to reach out and a confirmation that our message had been received, we have not received any response. It is disappointing that multiple attempts to resolve this matter directly with the hotel have gone unanswered. For a hotel positioned as a five-star property, we expected a higher level of guest communication and follow-up. We would still welcome the opportunity to hear from hotel management or Guest Relations regarding this matter.

Disappointing Stay at TRS Hotel, San Antonio, Ibiza – Not the Luxe Experience Expected - All Inclusive Plus, October 2025 If you’re after a peaceful and relaxing holiday, avoid this hotel! Conversely, if you prefer a loud party atmosphere, this hotel will suit you perfectly. My husband and I booked a 7-night All Inclusive Plus stay at TRS Hotel, lured by its ‘Luxe Range’ branding and 5-star rating. We expected high standards and restful surroundings, particularly as a family member previously praised its tranquillity and restorative atmosphere. Unfortunately, the reality couldn’t have been further from our expectations, prompting us to cut our holiday short and leave four days early at extra cost. Room: The main positive and redeeming feature was the room: spacious, clean, and with a comfortable bed. Buffet Restaurant • Consistently long queues to be seated for breakfast, sometimes up to 20 minutes, with staff struggling to turn tables efficiently. • Salt and pepper often missing or empty; coffee from machines tasted unpleasant. Table service for drinks was slow and unreliable. • Wine servings were minimal; getting a refill was a struggle and required constantly chasing staff. • Food was varied but nothing special. Salad dressings lacked labelling, making it a guessing game. Pools & Poolside Service • There was no escape from relentless clubbing music from morning to night, often overlapping with live acts. Not relaxing! • Pools were cold and uninviting; the beach access was disappointing due to murky water and rocky seabed. • Poolside drinks service was scarce - only served once in four days. Queues at the pool bar were consistently long. • Snack Bar service was unfriendly and inattentive, with staff avoiding guests. Getting attention was a challenge. Gravity Rooftop Bar • Five star view with 2 star service! • Understaffed and very slow. One bartender for dozens of guests, resulting in lengthy waits for drinks. • Staff appeared more interested in selfies with younger guests and chatting than serving. • Ginger Ale was unavailable unless you paid extra for it as it was considered a mixer for signature guests! • Tables frequently left wet and dirty; repeated requests needed to get them cleaned. Lobby Bar • Live DJ playing excessively loud club music from early evening, making conversation impossible. • Bar were understaffed and focused on flashy tricks rather than efficiency. Queues were deep and frustrating. • No table service; overall atmosphere reminiscent of a busy pub, not a luxury resort. Restaurants • Helios Mediterranean: Staff were friendly. Food was average, nothing memorable. • El Gaucho Steakhouse: All-inclusive menu offered only basic cuts. Premium steaks were outrageously expensive, even with a discount. Steaks were poorly cooked, and service for drinks was lacking. Room Minibar: Minibar restocked only every three days for non-Signature guests and that was only a couple of bottles of water, soft drinks and beers. For an all-inclusive, this policy felt petty and inadequate. Departure & Overall Impression: After three days, we left early, incurring additional costs. Staff didn’t ask why we were leaving or show any concern about our dissatisfaction. Having stayed at several all-inclusive resorts, this was by far our worst experience. The hotel failed to meet even basic expectations for a 5-star luxury break. We would rate the hotel as a low 3-star at best, purely for the quality of the room and bed. Recommendation: For anyone seeking a restful, high-quality stay, look elsewhere! Sadly, TRS Hotel was a huge disappointment for us and left us feeling anything but rested!

We’ve spent two holidays at TRS and will definitely be back. It’s a perfect location for us as we enjoy long walks and the facilities at the hotel are great. The real winner is the food. The most incredible breakfasts lunches and evening meals. We like to go out to traditional restaurants too but because of the quality and variety at the hotel we enjoyed many of our meals here. The staff were brilliant - particularly Jero at the bar downstairs. What a wonderful and talented clever young man. Thanks TRS see you soon x

End of season sunshine. The hotel at this time of the year is I assume much quieter which suited us as this was our second visit. We were upgraded to Signature Level at check-in and welcomed by the same receptionist as last year with warmth. The food is more than satisfactory in the main restaurant, there really should be no problem finding something you like, the quality is also very good. The Gaucho steakhouse was excellent and we really enjoyed lunch at the food truck. Staff were friendly and attentive. All said a job well done TRS Ibiza. Oh, and hands down the best place to see the sunset - The Gravity rooftop bar!