TRS Ibiza Hotel

Všechno bylo skvělý. Jídlo perfektní, personál, který pomůže s čímkoliv, nic není problém. Nádherný hotel, čistý, se super programem. Klidné místo, ale přesto blízko do města. Rádi se s manželem vrátíme. Více takovýchto hotelů.

Lovely afternoon spent in the spa. The facilites are great and it has a beautiful outside garden space which is perfect to unwind and relax. The staff are super friendly and welcoming. Big thanks to Mary, Dillyana, Gaby and Isla for making my stay so enjoyable! I’ll def be back again

Other guests were so rude and incosiderate, consistently ignoring personal space. Extremely loud, drunk, obnoxious, hardly "adults only" and more too-large toddlers with cheap booze all-inclusive. Horrible experience, we canceled our 7 day trip immediately after arrival, stayed there for the 1 night we couldn't get refunded and fled. Absolutely the opposite of a relaxing trip. This is the san antonio party crowd. Avoid if you want any relaxation or peace and quiet.

Stayed for a second time at the TRS and had high hopes. Lovely sea view room, generally a good stay but wouldn’t return. Positives are such incredible views, sunsets and lovely grounds and pools, really convenient location to get to the beach, walk to bars etc. We were staying for a birthday trip and it was made clear on the booking the name of the person, a cake was left in the room with the wrong name on. Not terrible but not what you’d expect in a 5* hotel, this seemed to be the general theme of the trip. Not terrible, but again to reiterate not what you’d expect when staying in a 5* hotel. This included: Repeatedly asking for the mini bar to be refilled, it’s meant to be done every 3 days. On the 6th day we had to ask 5 times until it was done. Bath towels removed and not replaced which was inconvenient when planning on using the shower before a meal, a while for this to be rectified and towels not nicely folded just thrown on the shelf once they were finally replaced. Staff were generally pleasant, a lovely waitress up at the roof top bar and on arrival a really helpful member of staff took our bags to our room. We did question whether the management were nice to work for when seeing the general mood of the staff and witnessing one being told off which seemed harsh at the time. The restaurant staff weren’t overly attentive to remove plates once guests had left which resulted in birds flying into the outdoor restaurant on a couple of occasions. Issues with electrics in our room and minimal effort to rectify/compensate this issue. Bizarre you can’t have drinks, in the plastic cups provided sat on the edge of the main pool. We saw a number of people being pulled up by security for this, even to the point of being unable to sit with your plastic cup on the edge and having your feet in the pool or in the area designed for sitting on the ledge area. Great pool if you’re looking for relaxing but no real atmosphere other than the 1.5 hours of entertainment. It felt a bit of a flop when the dj finished about 5. Similarly, the rooftop pool doesn’t open until 4pm which seems a waste, previously it was 12. Could definitely increase the number of sun beds as it was popular and a lot of people were sitting on the floor as only 8 beds with plenty of additional space. Again this has decreased from our first stay. Reserving sun beds was an issue at the hotel, and we were approached by an aggressive guest accusing us of moving towels which we had not done. The member of staff from the towel station would remove towels where no personal belongings were to try and free up beds but this didn’t help too much. When going for breakfast in the mornings tables still had dirty glasses and rubbish on around the pool and lobby bar. No proper glasses in the lobby bar, only ever served in what you’d class a children’s plastic cups which again is not what you’d expect for a 5* hotel. On checkout the member of staff didn’t ask how our stay was or give us the time of day. Given the issues we’d had we were surprised about this, it was early morning so not busy either. Overall a nice enough stay but having been when it was newly opened the contrast is huge from its original standard and unfortunately we won’t be back. So much potential as the hotel is a lovely set up and layout and great convenient location but definitely need more staff and refining in a few areas to be worthy of the 5* claim.

Stayed a week at the TRS, superb buffet food and great service too. Easy check in/check out. Stayed on the 7th floor in a deluxe sea view room, everything you need with Loccitane toiletries as a bonus. Great location for clubs and not too far from the airport. Never had a problem finding a sunbed and poolside entertainment in the afternoon was a bonus. Would definitely recommend.