Alua Calvia

Rozhodně tento hotel nedoporučuji. Při příjezdu Vám okamžitě nabízí lepší pokoje za příplatek, které jsou úplně náhodou připraveny ihned, zatímco na bookované se musí čekat. Následně se Vám zkouší vnucovat all inclusive, protože jsou údajně drinky drahé…(vůbec nejsou a all inclusive se absolutně nevyplatí). Přitom Vám nevysvětlí, jak věci v hotelu chodí a že například potřebujete k bazénu kartičku na osušky. Když si je člověk sežene a odejde na chvíli na pláž, hotelový staff si dovolí odnést Vaše věcí, hrabat se Vám v tašce a vrátit pouze část tašky…absolutní vrchol narušení soukromí! V životě jsem nikde na dovolené nezažila, aby mi někdo vzal tašku z lehátka a vrátil mi z ní pouze jeden opalovací krém. Vrchol drzosti!

Nestává se to často, ale tento hotel nás nadchl. Příplatek za vyšší patro a větší pokoj se rozhodně vyplatil. Pro 4členou rodinu dostatečně velké. Z 6 patra částečný výhled na moře. Pokoje uklizené každý den. Hotel se nachází na okraji města, takže večer jen hluk z místního programu. Silnou stránkou hotelu je perfektní stravování ve všech částech hotelu. Hotel nabízí několik bazénu a každý je trochu jiný, takže každý si najde ten svůj. Silnou stránkou je i obsluha, která se vždy usmívala a snažila se vyjít vstříc.

We stayed a week in July a honestly it was one of our best holidays. Quality of food PHENOMENAL, and that comes from people who are foodies. Every day different theme and every day chef managed to exceed our expectations. Restaurant staff with manager Antonio can't do enough to give you the best experience. Rooms are cleaned daily, always free sunbeds even at 10am(we stayed in Sky). Animation staff great but only around main pool, which gives you option to relax in other 3 pools. Beach is beautiful only 5 mins walk, there were no groups of stags dos or hen dos, as hotel is close but secluded from main strip. Absolutely recommend, we would visit again.

The biggest concern so far is that they will not serve drinking tap water at dinner and insisted we can only buy bottled water. This is a breach of Spanish law in fact and I has flagged it to Jet2 who did attempt to call the hotel but we're apparently disconnected. Even in the pool bar I asked for water. As a half board customer I could only have access to paid for bottled water at 3 euro for 350ml. All inclusive were allowed access to water from their machine. Again a breach of law. As a customer I will get no where arguing so will leave to Jet2 to contact.

1/5 stars Very disappointing experience. The air conditioning in our room barely worked throughout our stay. We complained several times, but nothing was done to fix the problem. This is simply unacceptable, especially during a summer holiday. The service was poor overall. Everything took far too long, and the staff showed very little interest in helping or resolving any issues. We paid for the all-inclusive package, but it certainly didn't feel like an all-inclusive experience. There were too many restrictions, and it constantly felt like the hotel was trying to cut costs instead of providing the service guests had paid for. Overall, this hotel did not live up to its promises. I cannot recommend it, and I would definitely not stay here again.