Alua Gran Camp de Mar

Absolutely amazing hotel! Beautiful location, spotless rooms, delicious food, and the kindest staff we have ever met. Everything was perfect from start to finish and we truly enjoyed every moment of our stay in Mallorca. We would definitely come back and highly recommend this hotel!

We had a great stay at this hotel last week, the staff are all very friendly and accommodating. The room was clean and we had no issues with the food. We would definitely return to this hotel.

I stayed at Alua Camp de Mar with my mum and unfortunately it was one of the worst hotel experiences we’ve had. When we arrived, the first room we were given was crawling with flies and bugs and was clearly not clean. The room also overlooked the adults-only bar where groups of men were constantly looking directly into our window, which felt very intimidating and uncomfortable. We went to reception to ask for another room but were initially refused and told they would just send a cleaner. We explained that cleaning alone would not solve the issue and eventually they moved us to another room. Unfortunately, the second room was also unacceptable it was dirty with hairs on the bathroom floor and in the fridge, which was also broken. We complained again and were once more refused another room. We then spoke to the manager who told us she would not provide a better room. After nearly two hours of stress and upset, we had to ask a family member who speaks Spanish to call and explain the situation before we were finally given another room on a different floor. This hotel is absolutely not 4-star standard. The food was consistently cold, poor quality and often inedible. While some staff members were polite and helpful, others were rude and openly complaining about not being paid fairly for the amount of work they are doing for the hotel, which made us feel very uncomfortable for guests to hear while on holiday. We also noticed staff using their phones while customers were waiting to be served at the bar. Sadly, it also felt like German guests were receiving preferential treatment compared to others. Overall, this was a very disappointing experience and I would never return to this hotel it is no higher than a 3 star rating please don’t waste your money going all inclusive.

Great hotel with plenty of facilities, spacious rooms, and a good variety of food options. The hotel was exceptionally clean throughout, and the rooms were very well maintained. The view off the balcony was beautiful and definitely something I won’t forget! My party upgraded to the “MY FAVOURITE CLUB,” which included access to a quieter lounge area with complimentary cold drinks, alcohol-free beverages, coffee, water, and small cakes/sweets. This was a really nice addition, especially as the main entertainment area could get quite crowded. The lounge also had a TV showing live sports, mainly football and Formula 1, which was a bonus. The only downside to the hotel was the token system for all-inclusive drinks. Each guest is given two tokens, which must be exchanged for drinks at the bar. As someone who hadn’t experienced this before, I often forgot to bring my tokens, and they were even required for alcohol-free drinks. There was also frequently a queue just to return glasses and collect tokens back for the next drink, which became frustrating. The food was generally good, although it was sometimes only lukewarm or cold. Another negative was that the main outdoor pool was unheated, so it was absolutely freezing! However, despite the negatives mentioned, I would still visit again. That said, I think one week was definitely long enough for this destination. I would also advise visitors to be careful in the sea, especially at the end of May, as there were a large number of jellyfish during our stay. Unfortunately, I was stung myself, which could easily spoil part of your holiday if you are not cautious.

Very enjoyable holiday, all-inclusive option very good value and also worth upgrading room for the additional My Favourite Club access this provided - quiet dining room and nice lounge off reception area. Staff very friendly with some providing exceptional service. Entertainment and activities were well conducted and there was more of this than we had anticipated ahead of our holiday, so all added to a great experience.