Zoetry Mallorca Wellness & Spa

Zde jsem měl sobotní oběd ve Vinařství. Obklopen masivními sudy v klenuté staré budově. Jídlo bylo super a dobře se postarali o mou nesnášenlivost lepku a laktózy. Nechali jsme dům vyrobit červené víno, což bylo krásné. Velmi atmosférické místo.

We had the loveliest time here for a few days. Great room - functional rather than exceptional perhaps (and the bathroom was top), but the estate is just lovely. The staff all helpful and courteous, and they even allowed us to leave our bags and return to the hotel for a swim and a shower because we had an early evening flight the day of check-out. Slightly limited vegetarian options on the menus so we tended to eat elsewhere, but we were on the island for a wedding and out and about meeting friends on other nghts, but it was a lovely luxurious base-camp for us!

A fantastic short break that offered fantastic food, service and relaxation. Very friendly staff and the breakfast was exceptional. Would recommend a hire car when staying at the hotel to make the most of the surrounding area. We will definitely visit again!

This property needs updating. I experienced mold and rust in my room, including a door that does not lock and swung open in teh middle of the night. The property is heavenly when it comes to its outside spaces, like jasmine-covered walls, but it is severely understaffed. Pools are not heated, so an indoor pool in the spa is as ice-cold as the exterior pool. Because teh property is understaffed, you feel teh tension of unhappy workers and, unfortunately, rooms that need to be cleaned better. Used cappucino cups stacked up as I added one a day from my walk from breakfast, where I marveled that the housekeeper would leave the following day's cup in the room, plus the current day's cup, despite the number of dirty cups stacking up over a week. It became so bad that I spent all my time outside the property, which is a shame.

A lovely site with such potential but such a disappointment. We bought the Endless Privileges package - don’t bother. Most of the promised included services didn’t materialise even after we chased. The services that were offered to us were very limited and service was slow at best (it took over an hour for us to order our meal one night) and rude at other times (a tut and raised eye brows when we asked to order from the breakfast menu). We handed a considered account of our experience to Neus, front desk manager, when we checked out. We wanted to bring our experience to the attention of hotel management so that things might improve. Neus said that she would pass our note to the Guest Experience manager. One week later we have still not even received an acknowledgment of our poor experience. Activities are very limited. Menu extremely limited - only one restaurant open for our visit. House wine is all that is included in Endless Privileges- it is the cheapest wine on the list, very poor. We ended up paying to travel to Palma for dinner. What a shame.