Zoetry Mallorca Wellness & Spa

Zde jsem měl sobotní oběd ve Vinařství. Obklopen masivními sudy v klenuté staré budově. Jídlo bylo super a dobře se postarali o mou nesnášenlivost lepku a laktózy. Nechali jsme dům vyrobit červené víno, což bylo krásné. Velmi atmosférické místo.

This property needs updating. I experienced mold and rust in my room, including a door that does not lock and swung open in teh middle of the night. The property is heavenly when it comes to its outside spaces, like jasmine-covered walls, but it is severely understaffed. Pools are not heated, so an indoor pool in the spa is as ice-cold as the exterior pool. Because teh property is understaffed, you feel teh tension of unhappy workers and, unfortunately, rooms that need to be cleaned better. Used cappucino cups stacked up as I added one a day from my walk from breakfast, where I marveled that the housekeeper would leave the following day's cup in the room, plus the current day's cup, despite the number of dirty cups stacking up over a week. It became so bad that I spent all my time outside the property, which is a shame.

A lovely site with such potential but such a disappointment. We bought the Endless Privileges package - don’t bother. Most of the promised included services didn’t materialise even after we chased. The services that were offered to us were very limited and service was slow at best (it took over an hour for us to order our meal one night) and rude at other times (a tut and raised eye brows when we asked to order from the breakfast menu). We handed a considered account of our experience to Neus, front desk manager, when we checked out. We wanted to bring our experience to the attention of hotel management so that things might improve. Neus said that she would pass our note to the Guest Experience manager. One week later we have still not even received an acknowledgment of our poor experience. Activities are very limited. Menu extremely limited - only one restaurant open for our visit. House wine is all that is included in Endless Privileges- it is the cheapest wine on the list, very poor. We ended up paying to travel to Palma for dinner. What a shame.

A beautiful hotel, immaculate setting with very special rooms and good food, we enjoyed our stay here. We stayed half board because the breakfasts and dinner were enough for us, and we are not big drinkers. We were welcomed is a complimentary bottle of sparkling wine and tapas to the room which was a lovely gesture from management.

This was our fifth stay at the wonderful Zoëtry in early May and had a fantastic five night stay. The hotel is beautiful, with tasteful rooms and lovely grounds that were in just coming into full bloom at that time of year. We stayed in an Elegant Room, which was very (incredibly!) spacious and beautifully decorated with plenty of room to relax. The food was excellent throughout our stay, from the prawns, paella, chicken and octopus at Es Clot for lunch to the tenderloin, turbot and cod at Es Mercat for dinner. Breakfast was also a highlight, with a comprehensive buffet and delicious freshly cooked eggs. What really sets this hotel apart is its warm and welcoming staff, who go the extra mile to make every stay feel special, we travelled with elderly parents, one in a wheelchair, the whole team were very patient and kind with them.  Special thanks to Shaq, Innes, Lisa, Sally, Dani, Julien, Juan and Raoul, as well as the rest of the wonderful Zoëtry team. We plan to return next year.