Alua Illa de Menorca

Very bad hotel with rude staff and shouting at people. Not telling correct information regarding food and charges. Very poor knowledge of English ...

We stayed at the hotel for a week from the 3rd October,we were apprehensive having read the reviews especially about the food. Our room was up on the 6th floor and we think had been recently refurbished as when we checked in the reception commented what a lovely room we had been allocated,what a shame the bathroom wasn't of the same standard,a poor shower and rusty bath panel. We found the staff very pleasant and polite and if you needed anything,then they tried to accommodate your request. Now on to the biggest issue the food,although we found the food plentiful and tasty,it was never warm even when they brought a leg of lamb straight out of the kitchen it was stone cold,we dont understand why after so many negative reviews that the hotel management don't sort out the heat lamps above the food,most people we spoke to said they were returning customers some who had been about 5 times,who told us they won't be returning,we will be one of that group. Such a shame,if they could sort out the issues,then it could be a great hotel. Staff.5 Food.1 Drinks.5 Service.3 Pool area.2 Value for money.3 Overall we feel that this hotel is not worthy of its rating,so therefore. Hotel.⭐️⭐️⭐️

Hotel and amenities good. Food in restaurant poor: always cold, mostly overcooked and tasteless. Stayed there previously in 2018 when everything was good.

Lovely hotel spotlessly clean. Staff friendly and really helpfull. This hotel and the area is very quiet and relaxing. Wether this is because we went close to end of season im not sure. As someone in my 30s i could see this being an issue for some younger guests but quiet and relaxing was what we wanted. There was entertainment in evenings and staff did there all to involve guests. Location is beautifull we were on the 6th floor and had amazing sea views. Food was good choice at each meal time and had theme nights. Drinks were good quality even local brand as part of all inclusive package did not scrimp on measures. Rooms cleaned daily and to high standard. For a relaxing much needed break i defo recommend. As 2 ladies travelling together we felt safe and comfortable to go for a walk in surrounding area. Pool area spotless staff always collecting glasses etc. No fights for sunbeds. Lifeguard on duty during pool opening times.

ROOMS AND CLEANLINESS: If you expect that you will find a cosy and nice stay at this hotel that is calling itself 4 stars, you will be shocked. I found the room old and dirty with hair from somebody else (hair on the bathroom door stays there until the end of my stay as other dirtiness); dirty cups and sticky spoons in the room. Dirty and old bathroom; old and broken furnitures. The edges of the wardrobe were broken so I needed to be careful taking clothes. Not trustful cleaning lady!!! HALLWAYS Dirty carpets and walls in the hallways. RESTAURANT every day offer: dirty cups, cup saucers if you will be lucky to get and also DIRTY old couches. The same food for breakfast every day, and not all the products available during the service. NOISE LEVEL: even the area is very quiet, it has nothing to do with the hotel. Forget about soundproof windows and doors. Walls are so thin that you will hear yours neighbours, tv, toilets. Moreover, you can expect that the hotel will throw away all bottles outside from 22:40 EVERY DAY. There is so many options to have a better stay at Menorca. Don't waste your time for this place.