Lago Resort Menorca - Suites de Lago

First time to Menorca & won’t be our last. This hotel is class. Very good accommodation Superb food & drink offering Staff were absolutely exemplary

I’ve been meaning to write a review of this fabulous hotel for months to share how wonderful this place is. The staff are very courtesy and the restaurant team run by Genny are amazing. Nothing is too much trouble. Genny really went out of her way to ensure my coffee was just right. The hotel receptionist also arranged flowers, wine and fruit for our 35th wedding anniversary. The location is great being next door to the marina and the beach is a five minute walk away. If you are looking for something special, this hotel has it all. Tina and Donald

Unfortunately there is a lot that needs attention at this property. Firstly on a positive, the location of this resort is good, close to the beach and sitting on the harbour. Albeit most room do not have a harbour or sea view. Bus stops right outside too. The suites themselves are very nicely furnished with comfortable beds and a relaxed ambience. Very clean all round. However the design of the property is poor and really has missed the opportunities. Facing the wrong way in terms of the sun and therefore if booking a private pool room or a jacuzzi room, there is no point as these rooms are in the shade ALL day and the pools were freezing. Such a shame and poor design. There is also a small swim up bar that also is in the shade from 1pm, even when we went in august which is height of the summer. The breakfast room is of nice design and the breakfast choice is fair. The guest experience advisor ( located in the boutique) was really helpful with ideas of what to see whilst in Menorca, as I lived in Menorca some years back I appreciated that she really knew the best places to go that were not where the masses head to. Staying in the suites also provides access to the main resort where there is a larger pool. Pool size was great but the constant music at high volume was too much if you wanted to relax with a book. We observed lots of complaints about the noise. We could just go back to the suites and the quieter pool. Finally, the management of this hotel are an inexperienced team, and it showed across the interactions we had, especially front desk where we had to repeat requests for towels and minor maintenance issues. Service from the british guy on reception was so obnoxious that it was topic of conversation amongst some guests we met. Again, not talked by the inexperienced management. There is no ‘ turndown service’ as advertised. ( housekeeping hand a chocolate at the door and then leave!) this was also inconsistent. Overall, this place had some positives but not 5 star service and for the price there is better places to stay.

Undoubtably, the hotel and its staff live up to the five star standard. Our room was exceptional with a view of the marina and was cleaned to a very high standard each day. The food options around the resort/marina were also great with breakfast each morning being a highlight! Having access to both hotels meant my partner and I could use all facilities like the gym, pools and spa which I would recommend for anyone going in future. The only downside was that both pools at the suites were extremely cold and the beds/loungers were wet. However, that is the risk of going in October albeit one pool was meant to be heated.

This hotel is simply fantastic. Staff, location and service all five star. The food was unbelievable and our suite was gorgeous!