Lago Resort Menorca - Suites de Lago

What an amazing hotel and the staff in the FOC restaurant for breakfast were fantastic. Every day the service and quality of food was simply delightful- would highly recommend this hotel for couples looking to chill out and relax. Every detail was covered💕

I was lucky enough to visit Lago Resort Menorca twice last year—first in June with my daughter, and again at the beginning of July with my husband. The hotel, facilities, and staff are simply wonderful. During my first stay, I treated myself to a lymphatic massage, which worked wonders for my lipoedema legs. I also appreciated the gentle slope into the pool, making access much easier. Thoughtful touches, such as afternoon treats brought around by the waiting staff while relaxing by the pool, really set the resort apart. I loved the Bali beds, particularly the adjustable side shades, and breakfast was excellent every morning. The entire team was fantastic, but a special mention goes to Genny, who remembered me when I returned with my husband. That personal touch meant a great deal. Sadly, my mum passed away shortly after my visit with my daughter, which was one of the reasons my husband and I returned. I needed somewhere peaceful to relax, reflect, and create new memories, and Lago Resort provided exactly that. The rooms are beautiful, and the location is ideal, with the marina and its excellent restaurants right on the doorstep. I also visited the sister resort across the bridge, which looked lovely but is better suited to those seeking a livelier, party-style atmosphere. The airport transfer takes around 50 minutes and is well worth it. My only feedback concerns the sunbeds. During our second visit, we found ourselves rushing to breakfast at 8am to secure a Bali bed afterwards. Due to my mobility issues, the beanbag-style loungers aren't suitable, and the loungers behind the Bali beds offer limited shade despite the attractive parasols. I would love to see a few more Bali beds added, along with a stricter approach to guests reserving beds early and leaving them unused for long periods. That said, this is a very minor criticism and certainly wouldn't stop me returning. Lago Resort is a special place, and I can't wait to visit again.

The location of the Suites del Lago is really lovely, it is decorated beautifully throughout, the marina is a really nice place for a stroll at any time of day and we ate and drank in some great places. Sadly, our holiday was considerably compromised by the room assigned to us by the hotel - No.69. This room is directly at the top of the open staircase from reception, right next to the lifts. All other rooms are down separate corridors, whether they are pool view or marina view. The room was notably small, awkwardly configured and lacked many of the features we would reasonably expect from accommodation of this standard. There was no meaningful seating area beyond a single chair by the door, no suitable space to do hair or makeup outside the bathroom, and the overall layout felt heavily constrained due to the unusual angled configuration of the room. Having been recommended to stay here by close friends and comparing our room to their video, Jet2 website, the resort's own website and chatting with other guests we met while there, this room is materially inferior to both our reasonable expectations of a 5* adults-only resort and to other rooms sold within the same “Double Room with Pool View” category. As the room is located directly above an open staircase leading from reception, there is persistent noise disturbance throughout both the day and night. This substantially affected our ability to relax and enjoy our holiday. We raised the issue about the noise with the hotel after the first night, as well as with with the Jet2 rep. Initially, we were informed that the hotel was fully occupied, although an alternative room was later offered. However, given that this was only a 5-night stay and our only holiday this year, we did not feel it was reasonable to lose valuable holiday time packing, relocating and unpacking again, particularly when we believe the original room allocation should have been appropriate from the outset. The balcony in this room is has no external covering like the other rooms either: we had one morning of rain and decided to have coffee and read on our balcony until the sun came out again. As our balcony was not properly covered and offered minimal shelter from the rain, the cushions on the balcony chairs were soaked and it was not possible to sit outside without getting wet. In addition to the above, there were also numerous small maintenance and presentation faults throughout the room which further detracted from the overall standard expected within a 5* resort environment. Although the hotel acknowledged our dissatisfaction by leaving a bottle of wine in the room as a goodwill gesture, this did not address the underlying issues or the impact the accommodation had on our enjoyment of the holiday. And from conversations with our friends and other reviews, a bottle of wine is something guests normally have in their room on arrival anyway. Ours did not. Although a few of us arrived at the same time, we did wonder why the receptionist had basically 'flung' our cases into the room when she showed us up there and didn't stop to explain anything or check we were happy. Now we know why. Cala'n Bosch is a lovely area, the hotel is nice in general but check which room you've been given.

Everything was absolutely perfect. The rooms were spacious and the staff were incredible. We had the half board option with tickets to use in a wide range of restaurants throughout the resort all excellent quality. Never a problem for sunbeds. Will definitely be back again 😎

Very fast and pleasant check-in on arrival. Our pool view room was lovely, kept very clean throughout our stay, and we appreciated the little treats left daily. Both my husband and I celebrated birthdays while we were there and the hotel kindly surprised us with wine, sweet treats, and even towel cakes in the room, which was a lovely touch. All of the staff we dealt with were very pleasant, especially the breakfast staff who were exceptional. Breakfast was fantastic with a great menu, plenty of fresh food choices, and staff regularly offering freshly made tea and coffee. The pool area was beautiful and we were really pleased to see that sunbeds could not be reserved. We never had any trouble finding a bed and mostly used the loungers in the pool, which were comfortable and easy to access. The pool itself was very cold, so we only used it on the hottest days. The location was excellent, close to the harbour with plenty of bars and restaurants nearby for the week we stayed. There was also a bus stop close by for trips to Ciutadella, which made for a lovely day out when the weather was cloudy. Personally, I wouldn’t spend extra on a pool room as they were in shade from around 11am and the pools themselves looked very small. The biggest positives for us were definitely the breakfast, the staff, and the pool beds. The only things I would mention are that the shower floor became very slippery when wet, so care is needed, and the pool steps were quite difficult to see when getting in and out — I tripped on them a few times. Overall, we had a wonderful stay and would happily recommend this hotel.