Grand Mercure Dubai City

This hotel fell short on everything. It was far too busy. Check in took a very long time and was poorly organised. Things did not work in the room - coffee machine, kettle trpped electric. light dim. Cleaner came on third day. Staff were overstretched. All made it stressful rather than relaxing. I stay in hotels, mainly in Dubai, full-time. This was my worst hotel experience in Dubai.

We feel confortable And staff is good Especially at reception and the housekeeping guys Olawole,Nikki ,Mina were amazing Also room service

Had an over all nice experience and enjoyed my stay. Excellent cleaning, and had good meals, good entertainment and relaxation. Had good relation with Olawole,Shagen and Menuka in houskekeeking. I spent 6days here and they kept the room sparkling clean

Generally the services here in grand mercure is great and I would like to visit again and recommend to other. We are from global wings and I would like to thank Mr Olawole for being awesome during our stay. The cleaner Miss Menuka was also excellent

The cleaning is excellent and rooms are very nice and convenient to stay. The food is for delicious and I would like to shoutout Olawole for helping us and alway available when we need things. It was a lovely and a great stay