Grand Mercure Dubai City

I had an amazing stay at Grand Mercure Dubai City! The hotel is beautiful, clean, and in a great location close to the metro. The room was very comfortable, and the breakfast had lots of tasty options. Special thanks to Lin for her kindness and outstanding service — she made my stay extra special with her friendly and professional attitude. I really appreciate her help and hospitality. Highly recommend this hotel for anyone visiting Dubai!

The housekeeping team were great,Olawole and his people took care of us. The hotel is clean and the room cleaning was good,i would come back and recommend to friends. Thank yoiu all

We enjoyed staying here and we are good. Services here are extra ordinary good and staffs are very respectful and responsive,its just a call away. My stay won’t be perfect without the help Mr Olawole assisted us with

We found the rooms spacious very clean and provided all facilities needed. Most of staff friendly, welcoming, helpful and spoke good English. Only issue was at breakfast and dinner we found all hot foods in buffet either just luke warm or cold. This made our meal times less enjoyable especially at dinner when we were paying for this service.

As a Diamond Accor member, I expected the high level of service, respect, and hospitality that the Accor brand is known for. Unfortunately, my experience at Grand Mercure Hotel was the exact opposite — extremely disappointing from start to finish. I had a fully paid and confirmed 10-day reservation, yet the front desk kept calling me repeatedly to pay, claiming it was not paid ( good thing i had all receipts with me, as it was not the fist time). After multiple interruptions and confusion, they just say oh “sorry,” the experience had already become frustrating and stressful. The reception team and duty manager, Mostafa Mounir, were uncooperative, cold, and dismissive. Instead of showing empathy or professionalism, I was asked to leave his office when I tried to calmly explain the issue — which was shocking, especially for a loyal Diamond guest. Adding to the disappointment, I was surprised to find that this Accor property doesn’t even have a lounge for members to use their benefits. On top of that, I was charged for an ice bucket and even for empty glasses, which is completely unacceptable and embarrassing for a five-star international brand. Even basic requests like getting ice became an issue — the staff made me feel like I was asking for too much. Every step of my stay felt like a struggle instead of a pleasant experience. I have stayed in many Accor hotels worldwide and always felt valued, but this stay made me seriously question the standards of Grand Mercure and how it represents the Accor name. I truly hope Accor management investigates this hotel’s service quality and ensures no loyal member has to experience such disrespect and disappointment again.