Melia White House

The food at the Arado Restaurant was exceptional, and the service truly went above and beyond. A special thank you to Herbert, Alston, Bebe, Denisa, and Ilko for their warm and attentive hospitality. They were flexible to arrange a better table for us, allowing us to celebrate our special occasion in a cosy and intimate setting. They also surprised us with a birthday cake, and the whole team came together to sing Happy Birthday. It was such an unforgettable experience with Arado

We came here for a lovely evening meal, and were very satisfied with the food! Herbert was really good with my partner and his allergies and his all round service,I would highly recommend!

I am genuinely shocked by our experience at Meliá White Houseand feel compelled to warn other guests, particularly families and older travellers. During our stay on 7–9May 2026, my mother suffered injuries to her elbow, ankle and hip after tripping over a discarded housekeeping bag left directly outside our room door. The fall as she left the room caused visible bruising and broken skin after she hit the wall. What made matters even worse was the handling of the incident afterwards. Instead of First Aid being prioritised immediately, staff appeared more concerned with contacting Housekeeping to remove the offending bag before assistance arrived. We then waited around 20 minutes for First Aid support. For a hotel of this supposed standard, this was completely unacceptable and caused further distress. Even more astonishingly, the exact same unsafe practice was repeated the following morning, with dirty bed linen and towels again left abandoned outside our room creating another trip hazard. It clearly was not treated seriously despite an injury already having occurred. Safety standards elsewhere in the hotel also appeared poor. On the morning we checked out, there was a pool of water left on the marble staircase near reception; another obvious slip risk which I personally had to report to staff. What has turned an already dreadful experience into an outrageous one is what happened after checkout. Multiple members of staff, including reception colleagues and the Duty Manager, explicitly assured us there would be nothing further to pay as a goodwill gesture because of the distress and injury caused during the stay. We therefore checked out believing the matter had at least been acknowledged appropriately. Only afterwards did the hotel send an email demanding further payment for restaurant charges of less than £50 which staff had clearly told us had been waived. To receive that after everything that happened was frankly unbelievable and caused even further distress. The hotel may look impressive in photos, but our experience exposed serious concerns around: * Guest safety * Housekeeping procedures * Incident handling * First Aid response * Communication between staff * Customer care after an accident The most worrying part is that this did not feel like an unfortunate one-off incident; it felt like a culture of poor operational standards and lack of accountability. I rarely leave negative reviews, but this was genuinely one of the worst hotel experiences I have encountered. We left upset, angry and deeply disappointed. I sincerely hope no other guest, particularly an older person, experiences what my mother went through.

Arado restuarant was fantastic. Steak was good. Desert especially was amazing. I recommend the mud brownie with ice cream. Herbert was a delight. He was friendly and went out of hes way to make sure all our needs were met.

Stayed at Whitehouse London. Perfect location, room was spot on #294...good view to front. Was my birthday celebration, well noted by Marc at front of house who arranged for a surprise cake slice and bottle of prosecco. Clean hotel, nice toiletries, handy little shop, nice bar area. I'll be back. Well done to Marc and Vidal...both went above and beyond