SpringHill Suites Los Angeles LAX/Manhattan Beach

Edited just now on Google I am so disappointed. Staying here has been a complete financial nightmare because I’ve had to cancel and replace my personal debit card, plus I’ve had to replace a gift card that I used to pay for the parking. I used my Marriott points to pay for 2 nights at this hotel but had to assign a credit card to secure the booking online before I arrived. Once I arrived, I used a complete different card for the deposit and upon checkout, used a gift card to pay $11 for the parking. After checkout, over the next 2 days, I noticed my personal bank card which I used online had received 3 separate charges from SpringHill Suites. First amount was for $40 even and the next day it was for $24 and then $4. I called the hotel and asked what the $40 was for and they said oh don’t worry, we will refund it, but wouldn’t tell me what the charges were for. Then I asked how they had my card information as I never used it for the deposit so it should not be charged. They could see it attached to the booking. I cancelled my card immediately because I kept getting random charges which was a huge incompetence while traveling. Then I found out a week later that they charged my gift card almost $28!! Please beware. I’ve never stayed at any hotel where they take any card you use and keep taking secret charges day after day. It’s scammy and unethical. The sad part is that I didn’t have a bad stay but the financial inconvenience has been such a headache and makes me feel like someone there is stealing from people. Please think twice about staying here, it’s not worth the risk.

Loyal to marriott brand. They should be embarrassed. This hotel was absolutely disgusting. I tried two rooms. Both were terrible. Torn dirty and worn out carpet and couch. Bathroom dingy with brown stains on the floor and wall next to the toilet. My friend sat on the bed in one room and almost fell on the floor. Sheets in the 2nd room were stained. I got my money back and found another hotel.

Decent hotel with decent rate. Comfortable beds but they’re not queens but the smaller double beds. Didn’t like that. Clean room with good tv, fridge, microwave, fridge, but a couch that slumps in. Great breakfast included the morning and close to LAX. They didn’t charge to park the car. Close to major highways and about 15 min to Manhattan Beach Pier. The pool was kind of cold but the hot tub was hot. Clean hotel in a safe area. I did see secure walking around frequently. Very friendly staff. I’d stay here again and would recommend this hotel.

Really terrible experience checking out of the hotel. Front desk is very unhelpful when they make mistakes. They double charged my card for my entire stay & then spent about an hour going back and forth as they attempted to figure out how they managed to do that. Afterwhich they told me there was no charge and I was basically imaging it. Very frustrating experience and just left me with a bad overall experience based off of my last interaction with staff.

The person in the front was not paying attention at all! He was standing across the room watching a baseball game and cussed when he saw us he said I am very mad about this. I am very displeased about my stay here, they don't care about there customers at all