Aloft Miami Aventura

We had a dayuse.com room booked for the end of our Spring Break cruise and Dayuse didn't inform us that all the rooms had been booked due to Miami open. So we arrived at the hotel ready to go to our room drop our luggage and relax until we were told that we did not have a room. This was upsetting to us but the lovely lady behind the desk was so kind and made a bad situation better. She held our luggage and gave us recommendations for a food spot close by. We used the pool until we had to catch our uber to the airport. All in all, the lady made a bad situation so much better. The lobby and pool that I could see were all clean, quiet, well stocked with towels and well maintained. It was a trendy very cool vibe. It was as good a spot as any to use as a resort for the day or a dayuse. Thank you and I'm sorry I didn't catch your name. ( I think it started with and A)

FILTH!! Desk chair had feces on it and the room smelled funny!

I am a wheelchair user and booked an accessible room with a roll-in shower, which I also confirmed by phone months before my stay. After 38 hours of travel from Perth, I arrived at Aloft Aventura only to be given an “accessible” room with a bathtub, which is unusable for many wheelchair users. Staff that evening promised the issue would be resolved the next day. It wasn’t. I spent the morning trying to fix the situation and was repeatedly told a roll-in shower room would be available later. I even had to clean myself with wet wipes because I couldn’t shower. When I returned that afternoon, the front desk employee was aggressive, rude and confrontational, raising his voice and blaming me for the booking. My support worker and my mother both witnessed the interaction. In the end, I was again given a bathtub room and could not shower during my stay. Major hotel chains like Marriott should train staff to treat guests with disabilities with empathy and respect.

We had a wonderful stay at Aloft Aventura, and what truly made the experience exceptional was the amazing staff. Brandy, the manager, went above and beyond to make sure everything ran smoothly. She was attentive, professional, and genuinely cared about our comfort, which made us feel very well taken care of from start to finish. Kerlie, the cook, deserves special recognition as well. The food was delicious, fresh, and prepared with so much care. You can really feel the passion she puts into what she does, and it absolutely elevated our stay. Atifah at the front desk was another highlight — always welcoming, kind, and helpful. Her positive attitude and willingness to assist with anything we needed made every interaction a pleasure. The hotel itself is modern, clean, and well located, but it’s the people who truly make Aloft Aventura stand out. Thanks to Brandy, Kerlie, and Atifah, our stay was memorable and enjoyable. We will definitely be back and highly recommend this hotel!

I needed to reschedule my reservation due to weather issues and flight cancellations. This hotel was not helpful or accommodating in rescheduling my reservation, which ended up in me paying for the entire stay.