Aloft Miami Aventura

I loving my stay im currently here for the miami swimweek fashion show powered by BDM thw food is awsome the bartender was vwry pretty and nice the drink was awaome i hate i can't remember hwr name but she had the blinde hair and sexy nails lol the front dest nikki was a gem she was vey quick wuth service very informative and sweet love it. And kids the chef ms kerlie! She made that beautiful waffle i told her i almost did not want to eat it it was beautiful! I will be returning! i also love the security being able to be on the elevator, knowing that anyone cannot come to your room without a key to power the elevator to get two second floor I will return! Everything was clean, and I felt secure

Loved this hotel. Staff were absolutely amazing friendly and very helpful. The cleaners were fantastic and they were always willing to help. Food and drinks was lovely. Definitely coming back .

We had a dayuse.com room booked for the end of our Spring Break cruise and Dayuse didn't inform us that all the rooms had been booked due to Miami open. So we arrived at the hotel ready to go to our room drop our luggage and relax until we were told that we did not have a room. This was upsetting to us but the lovely lady behind the desk was so kind and made a bad situation better. She held our luggage and gave us recommendations for a food spot close by. We used the pool until we had to catch our uber to the airport. All in all, the lady made a bad situation so much better. The lobby and pool that I could see were all clean, quiet, well stocked with towels and well maintained. It was a trendy very cool vibe. It was as good a spot as any to use as a resort for the day or a dayuse. Thank you and I'm sorry I didn't catch your name. ( I think it started with and A)

FILTH!! Desk chair had feces on it and the room smelled funny!

I am a wheelchair user and booked an accessible room with a roll-in shower, which I also confirmed by phone months before my stay. After 38 hours of travel from Perth, I arrived at Aloft Aventura only to be given an “accessible” room with a bathtub, which is unusable for many wheelchair users. Staff that evening promised the issue would be resolved the next day. It wasn’t. I spent the morning trying to fix the situation and was repeatedly told a roll-in shower room would be available later. I even had to clean myself with wet wipes because I couldn’t shower. When I returned that afternoon, the front desk employee was aggressive, rude and confrontational, raising his voice and blaming me for the booking. My support worker and my mother both witnessed the interaction. In the end, I was again given a bathtub room and could not shower during my stay. Major hotel chains like Marriott should train staff to treat guests with disabilities with empathy and respect.