Aloft Miami Aventura

I am a wheelchair user and booked an accessible room with a roll-in shower, which I also confirmed by phone months before my stay. After 38 hours of travel from Perth, I arrived at Aloft Aventura only to be given an “accessible” room with a bathtub, which is unusable for many wheelchair users. Staff that evening promised the issue would be resolved the next day. It wasn’t. I spent the morning trying to fix the situation and was repeatedly told a roll-in shower room would be available later. I even had to clean myself with wet wipes because I couldn’t shower. When I returned that afternoon, the front desk employee was aggressive, rude and confrontational, raising his voice and blaming me for the booking. My support worker and my mother both witnessed the interaction. In the end, I was again given a bathtub room and could not shower during my stay. Major hotel chains like Marriott should train staff to treat guests with disabilities with empathy and respect.

We had a wonderful stay at Aloft Aventura, and what truly made the experience exceptional was the amazing staff. Brandy, the manager, went above and beyond to make sure everything ran smoothly. She was attentive, professional, and genuinely cared about our comfort, which made us feel very well taken care of from start to finish. Kerlie, the cook, deserves special recognition as well. The food was delicious, fresh, and prepared with so much care. You can really feel the passion she puts into what she does, and it absolutely elevated our stay. Atifah at the front desk was another highlight — always welcoming, kind, and helpful. Her positive attitude and willingness to assist with anything we needed made every interaction a pleasure. The hotel itself is modern, clean, and well located, but it’s the people who truly make Aloft Aventura stand out. Thanks to Brandy, Kerlie, and Atifah, our stay was memorable and enjoyable. We will definitely be back and highly recommend this hotel!

I needed to reschedule my reservation due to weather issues and flight cancellations. This hotel was not helpful or accommodating in rescheduling my reservation, which ended up in me paying for the entire stay.

I love this place! Staff always goes above and beyond Andre and Corvan Really went above and beyond for me. I can’t wait for next time. They truly made my experience great every time! Well, definitely return thank you so much for a lovely stay.✨🩷🩷

On my marathon tour of Miami, I spent New Year’s Eve at the Aloft Miami Aventura. This is in the northern part of Miami and far more residential than other properties situated in the south / downtown areas such as Wynwood and Brickell. The Aloft property is pretty similar to any other Aloft that you might have stayed at with similar colour schemes and room dimensions. It being New Year’s Eve, the hotel was particularly busy. I’d worried that the noise might have been a problem with partygoers, but this proved not to be the case. Breakfast at the Aloft is particularly meager these days with a few select options available for purchase, none of which I found appealing. It meant that I picked the points option on this occasion rather than go for any food and beverage credit. There is car parking across the street from the hotel and the Front Desk agent on this particular night was feeling generous because they were unable to provide me with the original room type I had asked for, and they decided to comp the parking. The following morning I spent some time by the huge roof deck pool. It was particularly quiet probably because people were still sleeping off their New Year’s hangovers from the night before. The pool is particularly spacious with a couple of games such as Chess and Connect Four for those less pool inclined to play. It was nice to visit the area and to see what the area had to offer. I’m not sure if I would return to the property but there is an AC hotel (a brand of which I’m a huge fan) right across the street.