Solé Miami, A Noble House Resort

The room I was shown in my reservation is not what i got when we arrived at the hotel . It was super small , lights didnt work , bathroom very outdated and tub was dirty. The knob for the sink in BR was broken .There was a small closet in the room but was half way blocked by side table next to the bed …The host did not reply to my messages after we checked in . The hotel staff was nonchalant about our concerns. I can say the valet service was great! I will be visiting Sunny Isles again but definitely WILL NOT BE STAYING AT SOLE’s !!!

The staff was amazing. atmosphere was very calm and the room was very comfortable

I was there for 7 days on Saturday night we lost water for 8 hours no water whatsoever you couldn’t flush the toilet or wash your hands, I called the front desk they told me to go to the 5th floor to shower and go to the bathroom. Come on your paying more than 3 thousand for this to happen and your on vacation in the states you can do better! I was staying in the 23rd floor the struggle was real for me to go up and down to the 5th floor to use the restroom. They told me the manager was going to call me till this day nothing I haven’t heard from them. Never again Solé !

★★☆☆☆ Very disappointing experience — serious maintenance and sanitation concerns. We stayed at Solé Miami with our family for 4 nights. The location and beach access are great, but unfortunately the property condition and management response were far below expectations. The biggest concern was sanitation. We saw multiple rodents around the pool bar area, including near the counter and utensils area where food and drinks are served. My daughter had already consumed food and a drink from this same area before we noticed the issue, which was very concerning for us as parents. We reported the situation during our stay. Hotels.com contacted the property regarding the issue, but the hotel did not provide any resolution or compensation. Beyond this, the property needs significant maintenance. We noticed rust, deteriorated structures, peeling paint, areas that appear neglected, and overall lack of proper upkeep. The room comfort was also disappointing. The mattresses were extremely worn out, sinking in the middle, with very little support left. For a stay costing over $1,500 for four nights, plus additional resort fees, parking, and food/beverage expenses, this was not the standard we expected. Beautiful location, but the property needs urgent attention to sanitation, maintenance, and guest experience.

This was the perfect place to celebrate our 11th anniversary. The staff was incredibly accommodating, friendly, and attentive throughout our stay. The property was well-maintained, comfortable, and welcoming. Prior to our arrival, I requested champagne and a fruit bowl. The champagne was waiting for us perfectly chilled, and the fruit selection was excellent and thoughtfully placed in the refrigerator. The only minor issue we experienced was with breakfast on Sunday. We ordered breakfast potatoes that tasted as though they had been prepared the day before, and unfortunately, they were not very good. Aside from that small disappointment, every other meal we ordered was delicious, and the service was consistently wonderful. Thank you, Sole, for helping make our anniversary celebration so special. We truly enjoyed our stay and look forward to returning.