The Hey Hotel

I booked this hotel based on positive reviews, but unfortunately, my experience was extremely disappointing. From the moment we entered the check-in area, the atmosphere felt dark and unwelcoming—our first red flag. The second issue was that the rooms did not have phones to contact the front desk, which made communication inconvenient and concerning. The biggest problem, however, was the condition of the room. As soon as we entered, we noticed a damp, dusty environment that immediately triggered allergic reactions. We started wheezing and had difficulty breathing, which made it impossible to stay. We went back to the front desk right away and decided to leave. Thankfully, since we had booked through a U.S.-based travel company, we were able to get a refund. Overall, this was a very unpleasant experience, and I would not recommend this hotel to others.

We stayed at the adjacent Guest House.It was quite utilitarian but very clean and roomy and had everything necessary. The water worked fine. It was not hot so we didn't need A/C. Expensive but just like every Swiss hotel.

Great Location , staff are very kind and helpful , spacious room with comfortable bed ( booked standard double room ) , the luggage holding service was a great feature , breakfast buffet had plenty options. Overall lovely stay

We booked a room at the Hey Hotel with A/C but upon showing up we’re placed at “the guesthouse.” It is in a different building and had no A/C. The room was unbearably hot. The front desk said they were full and there was nothing they could do about. No sort of compensation was offered even though we paid for A/C. The shower was crazy and would randomly change temperatures from ice cold to scalding hot every 10 seconds. We tried to open the windows and bugs started swarming in the room. All that being said, we liked the location. And that’s about it.

While the Hey Hotel Interlaken has a fantastic central location and friendly staff, our recent family stay was marred by a number of issues that made it feel like poor value for money. Our family room was an acceptable size, but the bathroom was unacceptably small for four people. The facilities were also in a poor state of repair. The shower function was improper, requiring you to constantly hold the showerhead in place while showering just to be able to wash. When we called to complain, someone was sent to the room, but no action was taken to actually fix the problem. Furthermore, the overall condition of the bathroom was quite poor (see attached pictures). Tile paint peeling off, which not only looked unsightly but also made the entire space feel unhygienic. Given the high cost of our stay, these issues were particularly disappointing. Although the central location is a definite plus, the poor state of the bathroom and the lack of a resolution to the problems meant that we felt the experience did not justify the price.