M Social Hotel Phuket

​I had high expectations for M Social Hotel, but unfortunately, the room quality was incredibly disappointing and felt more like a 3-star hotel. ​Here are the major issues I encountered during my stay: ​TV Connection: The television kept cutting out and frequently had no signal. ​Bathroom Design & Safety: The shower area has no door or curtain. As a result, water continuously floods the floor outside the shower stall, creating a very dangerous and slippery hazard. Furthermore, the water pressure was weak, and the storage shelf inside the shower is installed in a very awkward position—it gets in the way of washing and I actually scratched my arm on it. ​Severe Lack of Soundproofing: The main room door offers zero sound insulation. I could clearly hear every single sound from the hallway—people walking past, talking, and other rooms opening and closing their doors. ​How can a brand-new, supposedly 5-star hotel have such poor room quality? Aside from its stylish, modern design and the convenience of being directly connected to the shopping mall, the actual stay experience was deeply substandard. ​For your reference, I spent the first two nights of my Phuket trip at a 5-star pool villa, so I know exactly what 5-star standards should be. M Social completely failed to meet those standards. I will definitely not recommend this hotel and will not stay here again.

We had a wonderful stay at M Social Phuket. The hotel is modern, clean, and in a great location with easy access to Patong Beach and Jungceylon. Special thanks to Few, Tulip, and Pat at the reception for their kindness, professionalism, and warm hospitality. They were always helpful and made our stay even more enjoyable. Thank you for making our Phuket trip memorable. We would be happy to stay here again!

Few is good in hotel good service

All are good just need to improve breakfast, receptionist Mercides is very good others are also helpful. I like the promotion

This was the BEST hotel I've been in Phuket so far, M Social. Room was very clean and nice with all ammendities supplied. Near to the mall with access thru the lobby. Bangla road was just across the hotel. Pool, u can just hang out there whole day. Breakfast menu changed everyday. Stayed there for 6 days, and unfortunately my SQ flight was cancelled to the next day. INSTEAD we decide to come back to M Social and extend 5 more days there. A total of 11 days!! Worth it Special thanks and great service to these amazing staffs *Chaw / Mercedes / Candy - Best receptionist *Adam /Bat /Boat / Hon/ Abbo - The one who always help us thru out the stay Thank U sooo much. We really enjoy the 11 days stay here.