Royal Azur Thalasso

We had the most amazing stay at Royal Azur Hotel and honestly couldn’t have asked for a better holiday. From the moment we arrived, every single member of staff made us feel so welcome. Everyone was incredibly friendly, kind, and always smiling, which made our stay extra special. We were also given an amazing room, which was a lovely surprise. The room was beautiful, spotless, and very comfortable. The pools were fantastic, always clean, with a great atmosphere, and perfect for relaxing. A huge thank you to the Customer Relations Manager, who was absolutely amazing. As someone with coeliac disease, travelling can often be stressful, but she made sure I always had safe gluten-free options available throughout our stay. She went above and beyond to ensure I never felt left out. A very special thank you to Aymen, who was one of the friendliest members of staff we met. Every day he greeted us with a smile, took the time to check how we were, and always made sure I had fresh gluten-free bread ready for me. Nothing was ever too much trouble, and he genuinely cared about making sure I had a safe and enjoyable dining experience. On the first day he brought me a lot of gluten free foods - granola, cereal, biscuits, toast etc. I have never experienced something like this at a hotel before - usually I am quite stressed as I am celiac however he went above and beyond. He asked me what I wanted for lunch and dinner everyday and requested the chefs to prepare it for me. His excellent service really stood out and made such a positive difference to our holiday. The chefs prepared incredible gluten-free pizzas, pasta, and even cakes just for me, which I will genuinely never forget. I’d also like to mention Anissa, our housekeeper, who was so lovely and friendly every day. She kept our room immaculate and even decorated it beautifully, which was such a thoughtful touch and always brought a smile to our faces. The only thing is this hotel is more for relaxing rather than entertainment and animation at night however you can go to the neighbouring hotel - bel azur whenever you want to watch their evening entertainment. Thank you to everyone at Royal Azur Hotel for making our holiday so memorable. The exceptional service, attention to detail, and genuine kindness from the staff made this one of the best hotel experiences we’ve ever had. We can’t wait to come back and would recommend this hotel to anyone without hesitation 🩷

Hotel was ok, but some things were not as expected, e.g. AC was not working (Only to 26 C - After telling the hotel they send technicians over about 4 or 5 times and they always said it should work tomorrow or simply left; another room wasn‘t possible), not really any help organizing a charging cable for my laptop (sent us to a store which sold us a broken one - we told the hotel who sent us to this store and they didn‘t care) among similar issues which is Not what you expect from a 5 star hotel with concierge Service. Also the cocktails were quite bad and the service personal ignored us for 2 straight weeks. It was also hard to organize pool or beach towels at most days because they run out of stock and we had to wait - some days 5-10 min; other days more than an hour. You were supposed to give them back when you leave and at the beach we got told to hand over our towel while we were enjoying the last sun of the day at 18:30. We booked a bungalaw which by definition is on ground floor to be close to the beach and to have our own sun bed in front of the room. Also all pictures on the internet showed a room on ground level. When we arrived, we got a room in the 1st floor without direct access to the beach (had to go around the „bungalaw“) or sun beds. It only had a small balcony with old chairs and a table. We mentioned that directly to the hotel and tui, but neither of them cared and we only got told that all rooms on the ground floor are booked and we cannot change rooms. Only highlight was the good service at the all in restaurant with buffet who had the best waiter. Walid Ben Abdallah was so fast and friendly!! Always enjoyed our breakfast and lunch with him and his exceptional service. Also the pools and beach were nice. However, you don’t really get to relaxing vacation mode when so many things don‘t work and every little issue needs so much time to get fixed while in the end it never get fixed.

all staff were incredible and went beyond..namely Walid Ben. Bdallah,from main restaurant and Muhammad in reception...A credit to them both.. On arrival we were straight through check in..bell boys were good. The rooms were clean and enough room..we had a pool view. The rooms were clean everyday and maids did amazing job.The restaurants was spacious and never had to wait to get a seat.food was ok.plenty of choice.no ice cream. Pools were great ...if you tipped the pool guy you got same beds everyday. Pools were immaculate and plenty of sunbeds..it was so peaceful. The entertainment was ok..but you could go next hotel were it was a bit lively we were told if you book up with tui you could use ...free .. Check out was quick and easy....still use a/l till you leave however the courtesy room was actually the luggage room...no shower.no sink.no towels. No toilet. No power points.. no ventilation and this was 5 star hotel.we were given the key to the room which had other people's luggage and bags in...this should never happen..

Royal Azier hotel The hotel is extremely clean. The pools are excellent and well-maintained the staff were excellent and friendly. The room was clean and was looked after extremely well But just to make you well aware this hotel was sold as a five star all inclusive via TUI this hotel is not all inclusive yes you get breakfast lunch and an evening meal and the food is certainly not other five star standard There is no snack bars the drinks that are included are all local cheap spirit and you have to pay for branded spirits branded beer If you’re down on the beach yes you can have food. That is a payable menu put it into perspective. Burger and chips is the equivalent to £12. If you’re taking children, look at a different hotel no ice cream no snack bar food in the restaurant they’re trying to make five star badly. Food is probably three star plus in my opinion and only my opinion. If you’re vegetarian, vegan gluten-free, you’re probably gonna have a problem in this hotel with the Food The entertainment was like, which is fine that was described in the description Summary this is not a five star hotel and it’s certainly not five star food But generally, the stay was fine. We did eat out on a number of nights. We didn’t use the cart as it was not air-conditioned and the temperature was 48° throughout the day, although this is not a hotel’s problem to be honest

It was an amazing stay at Royal Azur Hammamet. I truly appreciated the professionalism, kindness, and warm hospitality of the entire staff. Everyone was welcoming, always smiling, attentive, and dedicated to making our stay as comfortable as possible. I would like to express my sincere thanks to the reception team and to the entire restaurant staff for their excellent service. A very special thank you to Mr. Walid ben Abdallah, one of the restaurant waiters. He was always smiling, attentive, and ready to help with genuine kindness and professionalism. His excellent service and positive attitude made every meal even more enjoyable. Thank you very much for your outstanding hospitality. On behalf of the Fehri family, we would like to express our heartfelt thanks to the entire Royal Azur Hammamet team for making our holiday such a wonderful experience. We truly appreciated every moment and will be delighted to come back again. Thank you all!